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Job Duck

Case Intake Coordinator

Job Duck

. Support early onboarding activities for new cases .

Posted 10/2/2026full-timeRemote • Brazil, South AfricaMid-LevelSenior💰 $1,142 - $1,220 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and professional communication abilities, ensuring accurate documentation and seamless client onboarding experiences. Proficient in managing inquiries and maintaining organized records with attention to detail.

Highest-signal resume keywords
Customer Service SkillsProfessional Phone EtiquetteAttention to DetailOrganizedEnglish Proficient

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
ReliableCommunication Skills Written/Verbal
Industry Keywords
Quality AssuranceClient DocumentationOnboarding ActivitiesCase ManagementIntake Processes

About the role

Key responsibilities & impact
  • Support early onboarding activities for new cases
  • Coordinate with internal teams to support case progression and client service needs
  • Ensure all records and information are complete and accurately entered into company systems
  • Review, organize, and maintain client documentation
  • Assist with case manager intake processes
  • Manage intake overflow and ensure all inquiries are addressed promptly
  • Answer inbound phone calls and respond to emails professionally and promptly
  • Coordinate information, support onboarding activities, and maintain accurate documentation to create a seamless client experience

Requirements

What you’ll need
  • Reliable
  • Strong customer service skills
  • Professional phone etiquette
  • Sales background preferred
  • Quality assurance
  • English proficient
  • Communication skills written/verbal
  • Organized
  • Attention to detail
  • Ability to work 8:00 AM–5:00 PM EST/EDT (United States of America)
  • Must successfully pass each stage of the application process

Benefits

Comp & perks
  • Remote work opportunity
  • Great Place to Work Certification environment
  • Recruiter guidance through the application process