Case Intake Coordinator II

Job Duck

. Answer inbound phone calls and respond to emails professionally and promptly .

Posted 10/2/2026full-timeRemote • Brazil, South AfricaMid-LevelSenior💰 $1,142 - $1,220 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and professional communication abilities, ensuring accurate record-keeping and effective coordination with internal teams to support client needs.

Highest-signal resume keywords

Customer Service SkillsProfessional Phone EtiquetteAttention to DetailWritten Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ReliableQuality AssuranceVerbal Communication Skills

Industry Keywords

Client DocumentationCase ManagementIntake ProcessesOnboarding Activities

About the role

Key responsibilities & impact

Answer inbound phone calls and respond to emails professionally and promptly
Manage intake overflow and ensure inquiries are addressed promptly
Enter complete and accurate records and information into company systems
Support early onboarding activities for new cases
Assist with case manager intake processes
Review, organize, and maintain client documentation
Coordinate with internal teams to support case progression and client service needs

Requirements

What you’ll need

Reliable
Strong customer service skills
Professional phone etiquette
Quality assurance
English proficient
Written and verbal communication skills
Organized
Attention to detail
Sales background preferred

Benefits

Comp & perks

Remote job opportunity
Great Place to Work Certification environment
Recruiter guidance throughout the application process