Case Intake Coordinator III

Job Duck

. Manage intake overflow and ensure all inquiries are addressed promptly .

Posted 10/2/2026full-timeRemote • Brazil, South AfricaMid-LevelSenior💰 $1,142 - $1,220 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, ensuring prompt and professional communication while managing client inquiries and documentation. Proficient in maintaining organized records and supporting case management processes with attention to detail.

Highest-signal resume keywords

Customer Service SkillsProfessional Phone EtiquetteAttention To DetailCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ReliableQuality Assurance

Industry Keywords

Client DocumentationCase ManagementIntake ProcessesOnboarding Activities

About the role

Key responsibilities & impact

Manage intake overflow and ensure all inquiries are addressed promptly
Assist with case manager intake processes
Ensure all records and information are complete and accurately entered into company systems
Coordinate with internal teams to support case progression and client service needs
Support early onboarding activities for new cases
Answer inbound phone calls and respond to emails in a professional and timely manner
Review, organize, and maintain client documentation

Requirements

What you’ll need

Reliable
Strong customer service skills
Professional phone etiquette
Quality assurance
English proficient
Communication skills written/verbal
Organized
Attention to detail
Sales background preferred

Benefits

Comp & perks

Remote work opportunity
Great Place to Work Certification company environment