Case Manager – Personal Injury

Job Duck

. Identify case-related issues and take appropriate action without requiring constant supervision .

Posted 10/12/2026full-timeRemote • Honduras, El Salvador, Colombia, Chile, Argentina, Peru, MexicoMid-LevelSenior💰 $1,220 - $1,320 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in personal injury case management, including intake and settlement processes, while effectively managing a high caseload and maintaining client communication. Proficient in using tools like Filevine, Google Workspace, and Microsoft 365 to ensure efficient case handling and documentation.

Highest-signal resume keywords

Personal Injury Case ManagementFilevine ExperienceBilingual ProficiencyHigh Call Volume ManagementGoogle Workspace Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Personal Injury IntakeCase DocumentationSettlement CoordinationConfidential Information ProtectionDeadline Monitoring

Soft Skills

Effective CommunicationClient Relationship ManagementIndependent Problem SolvingCollaboration

Tools & Technologies

FilevineZoom PhoneGoogle WorkspaceMicrosoft 365

Industry Keywords

California Personal Injury ExperienceActive Caseload ManagementPersonal Injury NegotiationClient CommunicationCase Progress Monitoring

About the role

Key responsibilities & impact

Identify case-related issues and take appropriate action without requiring constant supervision
Communicate with clients and team members through Google Workspace and Microsoft 365
Monitor deadlines, pending tasks, follow-ups, and outstanding documentation for assigned cases
Collaborate with the attorney, local team members, and remote team members to keep cases progressing efficiently
Protect confidential client and case information
Handle inbound and outbound calls using Zoom Phone
Prioritize urgent and time-sensitive matters while managing a high volume of daily activity
Assist with settlement activities and ensure required information is complete and properly documented
Handle initial calls and communicate professionally with prospective and existing clients
Maintain accurate and current case notes, records, documents, and status updates in Filevine
Prepare and coordinate demand-related documentation
Maintain ownership of a caseload of 60 or more active cases
Support case negotiations and communicate with relevant parties as needed
Maintain regular communication with clients regarding case progress, pending requirements, and next steps
Complete personal injury intake activities and collect accurate case information
Manage personal injury cases from intake through settlement

Requirements

What you’ll need

Direct personal injury case management experience is required
California personal injury experience is strongly preferred
Candidates with personal injury experience from another United States jurisdiction may be considered if they have directly managed personal injury cases
Personal injury intake experience is required
Strong spoken and written English skills are required
Bilingual proficiency is required
Ability to independently manage a caseload of 60 or more active cases
Ability to handle a high daily call volume, including initial calls, client communications, and case-related follow-ups
Availability to work from 8:00 AM to 5:00 PM Pacific Daylight Time, Monday through Friday
Availability to start as soon as possible
Long-term commitment to the position and organization
Experience using Filevine is required
Experience using Zoom Phone is required
Proficiency with Google Workspace is required
Proficiency with Microsoft 365 is required

Benefits

Comp & perks

Two 10-minute breaks
One 1-hour lunch break
Remote work arrangement