Executive Assistant – Medical Records, Case Support Specialist

Job Duck

. Communicate regularly with medical providers and other relevant contacts, approximately 50 calls per week .

Posted 9/23/2026full-timeRemote • Brazil, South AfricaMid-LevelSenior💰 $1,060 - $1,150 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail in managing client files, invoices, and sensitive records. Proficient in professional communication with medical providers and clients, ensuring timely follow-up and accurate documentation.

Highest-signal resume keywords

Professional CommunicationInvoice NegotiationCalendly ExperienceAttention to DetailTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Document ManagementInvoice ProcessingRecord KeepingFile OrganizationRequest Letter DraftingPayment TrackingProvider Portal NavigationMedical Record RequestingForm EditingDigital Record Management

Soft Skills

Strong Problem-Solving SkillsReliable Follow-UpAbility to Work IndependentlySound JudgmentExcellent Verbal and Written Communication

Tools & Technologies

CalendlyProvider PortalsOnline SystemsDigital Records

Industry Keywords

Medical ProvidersClient ManagementInvoice NegotiationSensitive Records HandlingMST Time Zone

About the role

Key responsibilities & impact

Communicate regularly with medical providers and other relevant contacts, approximately 50 calls per week
Complete daily mailroom duties, including renaming files and moving documents to appropriate files
Maintain and update provider and department contact information
Review invoices and negotiate provider reductions when appropriate
Monitor outstanding requests and follow up to ensure timely completion
Maintain accurate and organized records throughout the request and documentation process
Edit forms and documentation when necessary
Draft and complete request letters and forms
Schedule appointments between clients and case managers using Calendly
Handle cancellations and follow up on records and other requests
Assist with balance-related tasks
Process payments for requested records and maintain invoice and payment tracking
Work with provider portals to ensure requests are received and processed timely
Request and follow up on medical, imaging, and billing records
Support day-to-day management of client files

Requirements

What you’ll need

Time zone: MST
Approximately 50 calls per week
Experience or comfort using Calendly
Comfort working with multiple provider portals, online systems, and digital records
Professional communication with medical providers, clients, case managers, and other relevant contacts
Accuracy and discretion when handling sensitive records, invoices, payments, and file-related information
Highly organized and detail oriented
Strong attention to accuracy
Ability to work independently with minimal supervision
Reliable and consistent follow-up
Strong problem-solving skills
Strong time management and ability to manage competing priorities
Excellent verbal and written communication skills
Comfortable communicating by phone and email
Confident and professional invoice negotiation
Comfortable learning and navigating software, systems, provider portals, and online platforms
Ownership, accountability, sound judgment, and commitment to completing assigned tasks
Ability to exercise good judgment when managing file expenses and determining priorities
English language

Benefits

Comp & perks

Remote job opportunity
Great Place to Work Certification environment
Recruiter guidance through the application process