Family Law Intake Coordinator

Job Duck

. Serve as the first point of contact for prospective clients seeking family law services .

Posted 9/28/2026full-timeRemote • Brazil, South AfricaMid-LevelSenior💰 $1,142 - $1,220 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client intake processes, including gathering and documenting sensitive information while maintaining confidentiality. Proficient in using Lawmatics and RingCentral to manage client communications and records effectively.

Highest-signal resume keywords

Client Intake ExperienceLawmatics ProficiencyRingCentral UsageConfidentiality MaintenanceCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intake Process ManagementInformation GatheringData Entry AccuracyLead QualificationClient Communication

Soft Skills

ProfessionalismSound JudgmentWarm CommunicationCollaboration

Tools & Technologies

LawmaticsRingCentral

Industry Keywords

Family LawClient ServiceLegal EnvironmentConfidential Information

About the role

Key responsibilities & impact

Serve as the first point of contact for prospective clients seeking family law services
Answer incoming calls and gather essential information
Assess and vet prospective clients according to established criteria and procedures
Ask intake questions to understand callers’ needs and circumstances
Identify missing or incomplete intake information and obtain necessary details
Enter caller and prospective client information accurately into Lawmatics
Maintain complete, organized, and current intake records
Use RingCentral to manage incoming and outgoing telephone communications
Provide callers with clear information regarding next steps in the consultation process
Schedule consultations based on attorney availability and established procedures
Follow up on prospective client inquiries when requested
Protect confidential client and prospective client information
Collaborate with paralegals, legal assistants, attorneys, and administrative team members
Support additional intake and client service tasks as assigned and appropriately trained
Answer approximately 30 to 40 incoming calls each day professionally, warmly, and promptly

Requirements

What you’ll need

Full time remote position
Working hours: Monday through Friday, 8:30 a.m. to 5:30 p.m. EST
Location and time zone supported: Maryland, Eastern Standard Time
Advanced spoken and written English
Previous intake, customer service, reception, lead qualification, or client facing experience is required
Previous experience using a customer relationship management platform is preferred
Experience in a law firm or family law environment is preferred but not required
Ability to gather and document sensitive information accurately
Ability to maintain confidentiality and exercise sound judgment
Reliable availability throughout the established working schedule
Strong internet connection and a professional remote workspace
Lawmatics
RingCentral
Approximately 30 to 40 incoming calls per day