Family Law Intake Coordinator

Job Duck

. Vet prospective clients according to the firm’s established criteria and procedures .

Posted 9/25/2026full-timeRemote • Brazil, South AfricaMid-LevelSenior💰 $1,142 - $1,220 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client intake processes, including gathering and documenting sensitive information while maintaining confidentiality. Proficient in using Lawmatics and RingCentral to manage client communications and records effectively.

Highest-signal resume keywords

Client Intake ExperienceLawmatics ProficiencyRingCentral UsageConfidentiality MaintenanceCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intake DocumentationLead QualificationClient CommunicationInformation GatheringCall Management

Soft Skills

Compassionate CommunicationSound JudgmentOrganizational Skills

Tools & Technologies

LawmaticsRingCentral

Industry Keywords

Family LawClient ServiceCustomer Relationship ManagementLegal Environment

About the role

Key responsibilities & impact

Vet prospective clients according to the firm’s established criteria and procedures
Listen to callers and gather information required for intake
Serve as the first point of contact for prospective family law clients
Schedule consultations based on attorney availability
Maintain complete, organized, and current intake records
Enter caller and prospective client information into Lawmatics
Ask intake questions to understand callers’ needs and circumstances
Answer approximately 30 to 40 incoming calls each day
Support additional intake and client service tasks
Follow up on prospective client inquiries
Collaborate with paralegals, legal assistants, attorneys, and administrative team members
Provide clear information regarding consultation next steps
Use RingCentral for incoming and outgoing telephone communications
Maintain availability throughout the established working schedule
Identify missing or incomplete intake information and obtain necessary details
Protect confidential client information
Communicate clearly and compassionately with individuals experiencing sensitive family situations

Requirements

What you’ll need

Full time remote position
Working hours: Monday through Friday, 8:30 a.m. to 5:30 p.m. EST
Location and time zone supported: Maryland, Eastern Standard Time
Advanced spoken and written English
Previous intake, customer service, reception, lead qualification, or client facing experience is required
Previous experience using a customer relationship management platform is preferred
Experience in a law firm or family law environment is preferred but not required
Ability to gather and document sensitive information accurately
Ability to maintain confidentiality and exercise sound judgment
Reliable availability throughout the established working schedule
Strong internet connection and a professional remote workspace
Lawmatics
RingCentral
Approximately 30 to 40 incoming calls per day

Benefits

Comp & perks

Remote work opportunity
Great Place to Work Certification workplace