Immigration Intake and Client Relations Specialist I

Job Duck

. Communicate with prospective clients regarding services, consultations, and next steps .

Posted 10/9/2026full-timeRemote • Honduras, El Salvador, Colombia, Chile, Argentina, Peru, MexicoMid-LevelSenior💰 $1,142 - $1,220 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in immigration law and client intake processes, with a strong focus on effective communication and lead management. Proficient in utilizing CRM systems and maintaining confidentiality while delivering exceptional client experiences.

Highest-signal resume keywords

Bilingual Proficiency in English and SpanishImmigration Law ExperienceCRM Systems ProficiencyClient Intake Process ManagementHigh Volume Outbound Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Immigration Application AssistanceLegal Documentation PreparationLead Management ProtocolsClient Information OrganizationAppointment Scheduling

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationAttention to DetailMultitasking AbilityProfessionalism

Tools & Technologies

CRM SystemsVoIP PlatformsEmail PlatformsCalendar Management Tools

Industry Keywords

Legal Environment ExperienceClient Facing RoleConfidentiality MaintenanceConsultation SchedulingLead Qualification

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Communicate with prospective clients regarding services, consultations, and next steps
Follow all firm intake procedures and lead management protocols
Gather, organize, and review client information for intake purposes
Assist with immigration application preparation and related documentation
Conduct follow up activities with leads to maximize consultation attendance and conversion opportunities
Make approximately 60 or more outbound calls per day to prospective clients
Enter, update, and maintain accurate lead information within the CRM
Respond to and qualify incoming leads professionally and efficiently
Schedule consultations and appointments for prospective clients
Deliver a professional and positive experience throughout the client intake process
Support the legal team with administrative intake related tasks as needed
Coordinate appointment availability and maintain calendar accuracy
Maintain confidentiality of sensitive client information
Ensure all client interactions are documented appropriately

Requirements

What you’ll need

Bilingual proficiency in English and Spanish is required
Immigration law experience is required
Previous experience in a legal environment is strongly preferred
Experience as an Intake Specialist, Legal Intake Specialist, Receptionist, Front Desk Representative, or similar client facing role is preferred
Experience assisting with immigration applications and legal documentation is highly preferred
Comfortable making and receiving a high volume of calls daily, with a primary focus on outbound communication
Strong ability to follow established CRM processes and lead management procedures
Excellent verbal and written communication skills
Work Schedule: 9:00 AM - 6:00 PM. Monday through Friday
Time Zone: CST
Software and Tools: CRM systems, VoIP platforms, email platforms, calendar management tools
Ability to multitask, prioritize responsibilities, and maintain attention to detail in a fast-paced environment