Intake Specialist – Client Intake and Operations Coordinator

Job Duck

. Support prospective and active families throughout their experience with the company .

Posted 9/23/2026full-timeRemote • Honduras, El Salvador, Colombia, Chile, Argentina, Peru, MexicoMid-LevelSenior💰 $1,150 - $1,220 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while effectively managing client relationships and coordinating schedules. Proficient in client services and administrative coordination, with a focus on supporting families and students in an educational context.

Highest-signal resume keywords

Client Services ExperienceStrong Communication SkillsOrganizational SkillsTime ManagementProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Administrative CoordinationClient Profile ManagementScheduling CoordinationLead TrackingOnboarding Processes

Soft Skills

Attention to DetailProactive AttitudeReliabilityInterpersonal AbilitiesAdaptability

Industry Keywords

EducationCustomer ServiceSalesFast-Paced EnvironmentCST Time Zone

About the role

Key responsibilities & impact

Support prospective and active families throughout their experience with the company
Guide families from initial inquiry through onboarding
Coordinate student placements with Executive Function coaches and literacy specialists
Coordinate placements, schedules, cancellations, coverage, coach availability, and system updates
Follow up on outstanding issues, inactive clients, pending commitments, and unresolved matters
Respond to client inquiries and escalate concerns when needed
Create and maintain accurate client profiles and potential-client records
Coordinate meetings, schedules, events, trainings, and day-to-day operations
Monitor communication channels, calendars, deadlines, records, and administrative tasks
Serve as an administrative point of contact for active families
Ensure forms and agreements are completed
Communicate scheduling procedures, policies, and next steps during onboarding
Track referral sources and maintain accurate lead information
Call prospective clients to discuss services and answer basic questions
Monitor incoming calls, emails, text messages, website inquiries, and referrals
Follow up on intake forms, agreements, payment information, and onboarding requirements
Move qualified leads from initial inquiry to active client
Gather student, family, service, availability, and location information
Match students with appropriate coaches based on needs, qualifications, location, personality, and availability

Requirements

What you’ll need

Must work CST time zone
Approximately 16 to 30 calls per day
Excellent command of English, written and spoken
Strong availability and reliability during scheduled working hours
Dependable internet and power access
Demonstrated job stability and longevity in previous positions
Experience in education, client services, administrative coordination, sales, customer service, or a related field is beneficial
Ability to work independently and recognize when escalation is needed
Highly proactive and self-directed
Strong time management and organizational skills
Excellent communication and professional interpersonal abilities
Strong customer service orientation
Strong attention to detail and accuracy
Comfortable working under pressure in a fast-paced environment
Self-motivated and reliable with strong follow-through
Adaptable and able to learn new systems and processes quickly
Strong problem-solving and decision-making abilities
Comfortable coordinating schedules and communicating with families, coaches, schools, partners, and internal stakeholders
Passionate about education and interested in supporting students and families
Professionalism, discretion, and sound judgment when handling client information
English and Spanish listed under Languages

Benefits

Comp & perks

Remote work opportunity
Great Place to Work Certification environment
Recruiter guidance through the application process