Medical Records and Client Communication Case Manager

Job Duck

. Prepare medical chronologies and summaries with approved artificial intelligence assistance .

Posted 10/16/2026full-timeRemote • Brazil, South AfricaJunior💰 $1,220 - $1,320 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in case management and legal support, with a strong focus on personal injury processes, effective communication, and document management. Capable of utilizing technology for case documentation and client interactions while maintaining a professional and service-oriented demeanor.

Highest-signal resume keywords

Personal Injury ExperienceFilevine CRM ProficiencyStrong Written And Verbal Communication SkillsMedical Records ManagementRingCentral And Zoom Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementDocument ManagementMedical Chronologies PreparationLegal Document DraftingMedical Bills ManagementDemand Package PreparationClient CorrespondenceAttention To DetailOrganizational SkillsAdaptability

Soft Skills

Professional CommunicationCollaborative ApproachService-Oriented AttitudeDependabilityAbility To Prioritize Responsibilities

Tools & Technologies

FilevineRingCentralZoom

Industry Keywords

Personal InjuryLegal AssistantCase DocumentationClient CommunicationAdministrative Support

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Prepare medical chronologies and summaries with approved artificial intelligence assistance
Help identify and manage liens as training progresses
Maintain accurate and accessible case documentation in Filevine
Request and monitor medical bills and outstanding balances
Support attorneys, paralegals, and other legal staff with day-to-day case management and administrative needs
Use RingCentral and Zoom for client communication, internal collaboration, and virtual meetings
Support the drafting of legal documents as experience and training progress
Take on additional administrative and case management responsibilities based on the legal team’s needs
Follow up with medical providers and other relevant parties regarding requested documentation
Handle incoming calls during assigned phone coverage periods
Respond to clients professionally through email and SMS
Request, collect, organize, and manage medical records
Assist with the preparation of demand packages
Organize key medical and case documents

Requirements

What you’ll need

1-2 years of experience working as a case manager or legal assistant
Personal Injury experience required
Filevine experience preferred
Excellent written and verbal English communication skills
Strong professional writing skills for client correspondence and legal support
Ability to communicate professionally with clients through email, SMS, and phone
Strong organizational and document management skills
Ability to manage medical records, bills, balances, and related case information accurately
Capacity to learn personal injury case management processes through gradual training
Adaptability and willingness to manage several areas of responsibility
Collaborative and easy-to-work-with approach
Friendly, professional, and service-oriented communication style
Strong attention to detail when reviewing documents and maintaining case information
Ability to prioritize responsibilities in a lower-volume legal environment
Dependability when supporting attorneys, paralegals, and other staff members
Comfort using case management and communication technology
Remote, Eastern Standard Time (EST)
Monday to Friday availability
Ability to handle moderate call volume of 6-15 calls per day
FileVine CRM proficiency
RingCentral VOIP proficiency
Zoom proficiency
English language

Benefits

Comp & perks

Remote work opportunity
Great Place to Work Certification environment
Recruiter guidance through the application process