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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in case management and legal support, with strong skills in document organization, client communication, and medical record management. Capable of adapting to various responsibilities while maintaining attention to detail and professionalism in a personal injury context.
Highest-signal resume keywords
Personal Injury ExperienceFilevine CRM ProficiencyStrong Written And Verbal Communication SkillsMedical Records ManagementRingCentral And Zoom Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementDocument ManagementMedical Record ManagementLegal Document DraftingMedical Chronologies PreparationClient CorrespondenceOrganizational SkillsAttention To DetailProfessional Writing SkillsBilingual: English And Spanish
Soft Skills
AdaptabilityCollaborationDependabilityService-Oriented CommunicationProfessionalism
Tools & Technologies
FilevineRingCentralZoom
Industry Keywords
Personal InjuryLegal AssistantCase DocumentationMedical Bills ManagementDemand Packages Preparation
Tech Stack
Tools & technologiesVoIP
About the role
Key responsibilities & impact- Organize key medical and case documents
- Maintain accurate and accessible case documentation in Filevine
- Help identify and manage liens as training progresses
- Handle incoming calls during assigned phone coverage periods
- Use RingCentral and Zoom for client communication, internal collaboration, and virtual meetings
- Take on additional administrative and case management responsibilities based on the legal team’s needs
- Respond to clients professionally through email and SMS
- Request and monitor medical bills and outstanding balances
- Prepare medical chronologies and summaries with approved artificial intelligence assistance
- Support the drafting of legal documents as experience and training progress
- Support attorneys, paralegals, and other legal staff with day-to-day case management and administrative needs
- Request, collect, organize, and manage medical records
- Follow up with medical providers and other relevant parties regarding requested documentation
- Assist with the preparation of demand packages
Requirements
What you’ll need- 1-2 years of experience working as a case manager or legal assistant
- Personal Injury experience required
- Filevine experience preferred
- Excellent written and verbal English communication skills
- Strong professional writing skills for client correspondence and legal support
- Ability to communicate professionally with clients through email, SMS, and phone
- Strong organizational and document management skills
- Ability to manage medical records, bills, balances, and related case information accurately
- Capacity to learn personal injury case management processes through gradual training
- Adaptability and willingness to manage several areas of responsibility
- Collaborative and easy-to-work-with approach
- Friendly, professional, and service-oriented communication style
- Strong attention to detail when reviewing documents and maintaining case information
- Ability to prioritize responsibilities in a lower-volume legal environment
- Dependability when supporting attorneys, paralegals, and other staff members
- Comfort using case management and communication technology
- Remote availability in Honduras, El Salvador, Colombia, Chile, Argentina, Peru, or Mexico
- Availability Monday to Friday
- Availability for 8:30 AM - 5:30 PM EST/EDT
- English and Spanish languages
- Moderate call volume capacity of 6-15 calls per day
- Filevine CRM proficiency or ability to use it
- RingCentral VOIP proficiency or ability to use it
- Zoom proficiency or ability to use it
Benefits
Comp & perks- Remote job opportunity
- Great Place to Work Certification employer
- Gradual training and development into advanced case management duties
- Approved artificial intelligence assistance for medical chronologies and summaries