Virtual Client Care Administrative Assistant

Job Duck

. Accurately document all findings and interactions in the CRM system .

Posted 10/15/2026full-timeRemote • Honduras, El Salvador, Colombia, Chile, Argentina, Peru, MexicoJunior💰 $1,150 - $1,220 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client-facing skills with a focus on customer service, effective communication, and negotiation. Proficient in CRM systems and VoIP tools, with bilingual proficiency in English and Spanish to enhance client interactions.

Highest-signal resume keywords

Client-Facing ExperienceSales ExperienceBilingual Proficiency (English and Spanish)CRM Proficiency (Neos)VoIP Familiarity (Intermedia)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM DocumentationInvoice VerificationInsurance Coverage ConfirmationNegotiation SkillsAttention to DetailOrganizational Skills

Soft Skills

EmpathyProfessionalismEmotional MaturityVerbal CommunicationWritten Communication

Tools & Technologies

CRM SystemsVoIP Tools

Industry Keywords

Client InteractionStakeholder CoordinationFollow-Up Management

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Accurately document all findings and interactions in the CRM system
Maintain professionalism and empathy in all client and provider interactions
Contact providers on behalf of clients to request and review outstanding invoices and verify balances
Coordinate timely follow-ups with stakeholders
Negotiate with providers on behalf of clients after training period
Participate in daily, weekly, and monthly team meetings
Confirm insurance coverage applicability for clients
Communicate with multiple providers and consolidate inquiries for efficiency

Requirements

What you’ll need

Minimum of 1 year of experience with a client-facing role or customer service.
Sales Experience is required
Bilingual proficiency (English and Spanish)
Strong attention to detail and organizational skills
Excellent verbal and written communication skills
Emotional maturity and ability to handle sensitive information
Empathetic and professional demeanor
Ability to work independently and as part of a team
Comfortable with CRM systems and VoIP tools
Availability to work Monday to Friday, 9:00 AM–6:00 PM EST
Familiarity with CRM: Neos
Familiarity with VoIP: Intermedia
Must work Eastern Standard/Eastern Daylight Time hours

Benefits

Comp & perks

Remote job opportunity
Great Place to Work Certification environment