Virtual Client Services Support

Job Duck

. Qualify first-time callers using established training materials and intake procedures .

Posted 9/15/2026full-timeRemote • HondurasJunior💰 $1,142 - $1,220 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client-facing skills with advanced English and Spanish communication abilities, effective organizational and time management skills, and proficiency in managing client documentation and CRM systems.

Highest-signal resume keywords

Client-Facing ExperienceBilingual Communication (English and Spanish)CRM ManagementOrganizational SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Documentation ManagementConsultation SchedulingPayment ProcessingReport PreparationIntake Procedures

Soft Skills

Interpersonal SkillsAttention to DetailInitiativeProfessionalismCommunication Skills

Tools & Technologies

Google WorkspaceMicrosoft OfficeClio GrowDropboxSlackVonage

Industry Keywords

Customer ServiceSalesClient AgreementsInbound CallsOutbound Calls

About the role

Key responsibilities & impact

Qualify first-time callers using established training materials and intake procedures
Answer inbound calls from potential clients and return missed calls and voicemails
Place outbound calls to prospective clients and follow up on inquiries
Monitor referrals from call answering services and identify incorrect jurisdictions or referrals
Manage and maintain potential clients within the CRM pipeline to ensure prompt follow-up
Upload, organize, and manage client documentation
Process consultation payments and distribute payment links when required
Schedule consultations for in-person meetings, phone calls, and Google Meet appointments
Prepare client summaries and case information for attorney review
Prepare and present bi-weekly and monthly reports to leadership
Translate written and verbal communications between English and Spanish when needed
Draft and prepare client agreements
Ensure no prospective client inquiry is left unattended and maintain timely communication throughout the intake process
Process inquiries received through phone calls, voicemail, email, and online platforms
Serve as the primary point of contact for prospective clients throughout the intake process

Requirements

What you’ll need

Minimum of 1 year of experience in a client-facing role, such as customer service or sales.
Advanced/native-level English skills (both written and spoken)
Full professional proficiency in written and verbal English communication
Strong phone communication and interpersonal skills
Ability to manage multiple tasks while maintaining attention to detail
Comfortable working independently and taking initiative when needed
Ability to learn new systems, processes, and technologies quickly
Strong organizational and time management skills
Professional and client-focused approach to all interactions
Availability Monday through Friday, 8:30 AM to 5:30 PM PST/PDT
English and Spanish language skills
Familiarity with Slack, Google Workspace, Microsoft Office, Clio Grow, Dropbox, and Vonage

Benefits

Comp & perks

Remote work opportunity
Great Place to Work Certification environment
Recruiter guidance throughout the application process