Virtual Legal Receptionist

Job Duck

. Manage incoming calls and serve as the primary daytime receptionist .

Posted 11/12/2026full-timeRemote • Brazil, South AfricaMid-LevelSenior💰 $1,015 - $1,100 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills, both spoken and written, while managing high call volumes and providing exceptional client service. Proficient in Clio CRM and Microsoft tools, ensuring accurate information management and effective collaboration.

Highest-signal resume keywords

Clio CRM ProficiencyMicrosoft Outlook ProficiencyMicrosoft Teams ProficiencyClient Service AbilitiesAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Information GatheringCall RoutingMessage AccuracySchedulingTime Management

Soft Skills

Active ListeningInterpersonal SkillsAdaptabilityDiscretionResourcefulness

Industry Keywords

ReceptionClient ServiceIntakeSalesCommunication Standards

About the role

Key responsibilities & impact

Manage incoming calls and serve as the primary daytime receptionist
Gather essential and preliminary information from callers and prospective clients
Answer general inquiries from clients, prospective clients, vendors, and other callers
Identify prospective clients who may be a good fit for the firm
Route qualified prospective clients to the Sales or Intake Specialist for further evaluation
Sort and route incoming communications to the appropriate person
Take complete and accurate messages when team members are unavailable
Schedule calls and meetings when required
Maintain accurate information in Clio Grow and Clio Manage
Transfer calls to the appropriate attorney, team member, or department
Coordinate with backup reception coverage for overflow, after-hours, and weekend calls
Use Microsoft Teams and Microsoft Outlook for internal communications, email, and calendar activities
Send reminders and follow-up communications
Assist with general email inquiries
Communicate caller information and messages promptly to the appropriate team member
Follow the firm’s procedures, policies, communication standards, and call handling protocols

Requirements

What you’ll need

Strong spoken and written English with clear and confident communication
Professional and welcoming telephone presence
Active listening and information gathering skills
Strong interpersonal and client service abilities
Sound judgment when routing calls and evaluating general inquiries
Ability to remain calm and organized in a fast-paced environment
Strong attention to detail and message accuracy
Reliable follow through and time management
Ability to learn new systems, procedures, and call protocols quickly
Discretion when handling confidential client information
Resourceful and solution-oriented approach
Adaptability when managing changing priorities and call volumes
Ability to work independently while supporting a collaborative team
Remote, Eastern Standard Time (EST)
Monday to Friday from 7AM to 4PM EST
Moderate to high expected call volume (15-30 calls per day)
At least 1 year of previous experience in reception, client service, intake, sales, or a related role is preferred
Proficiency with Clio CRM
Proficiency with Microsoft Outlook and Microsoft Teams

Benefits

Comp & perks

Remote job opportunity
Great Place to Work Certification workplace