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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management skills, with a focus on proactive communication and accurate record-keeping. Proficient in handling customer inquiries and providing timely updates to the team.
Highest-signal resume keywords
Customer Relationship ManagementFluent English CommunicationSpreadsheet ProficiencyOrganizational SkillsProactive Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Spreadsheet ProficiencyCustomer Record Management
Soft Skills
Clear CommunicationCuriosityProactivityOrganizational Skills
Industry Keywords
BusinessEconomicsCommunicationsHRInternational Relations
About the role
Key responsibilities & impact- Renew customers to a new term of collaboration
- Check in regularly with customers by email, LinkedIn and phone
- Keep customer records accurate and up to date
- Notice when a customer has gone quiet and find out how to help
- Answer first questions and pass complex ones to the right colleague
- Flag customers who are ready for more support so senior colleagues can step in
- Share a short weekly update with the team
Requirements
What you’ll need- A student in business, economics, communications, HR, international relations or a related field
- Fluent English, with clear and friendly writing
- Comfortable with spreadsheets and numbers
- Organised, curious and proactive
- A second European language is a plus
- No sales experience needed; training will be provided
Benefits
Comp & perks- Responsibility for real customer relationships from your first month
- A mentor from the account management team and a weekly 1:1
- Hands-on experience of B2B customer success and sales tools
- A close look at global mobility and immigration
- A review at the end of the program, with the possibility of continuing with us