Customer Support Specialist

Jobsity

. Handle inbound customer support calls from U.S.-based customers .

Posted 10/2/2026full-timeRemote • Colombia, El SalvadorJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on effective communication, problem-solving, and product knowledge retention. Proficient in providing empathetic assistance to diverse customer needs, including Spanish-speaking clients.

Highest-signal resume keywords

Phone-Based Customer Support ExperienceAdvanced English ProficiencyEffective Spoken Communication SkillsStrong Problem-Solving SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product KnowledgeTroubleshootingOrder ManagementDocumentationCustomer Interaction

Soft Skills

PatienceEmpathyActive ListeningAdaptabilityCalm Under Pressure

Industry Keywords

Customer SupportU.S.-Based CustomersCommunication Style AdaptationInternal Process ChangesWeekend Availability

About the role

Key responsibilities & impact

Handle inbound customer support calls from U.S.-based customers
Assist with product questions, troubleshooting, order-related inquiries, and general support needs
Provide patient, empathetic, and easy-to-understand guidance
Adapt communication style to customer needs and product familiarity
Learn and maintain knowledge of a large and diverse product catalog
Stay current on product updates, training materials, procedures, and internal process changes
Identify customer needs and guide them toward appropriate solutions
Confirm customer understanding and communicate next steps
Document customer interactions and relevant information accurately
Collaborate with internal teams when assistance or escalation is required
Provide occasional support to Spanish-speaking customers when needed

Requirements

What you’ll need

At least 1 year of professional phone-based customer support experience
Previous experience handling customer calls as a regular and significant responsibility
Advanced English proficiency — C1 preferred, with strong B2 candidates also considered
Clear and effective spoken communication skills for interacting with U.S.-based customers
Strong patience, empathy, active listening, and customer service skills
Ability to learn, retain, and explain significant product information
Comfort working with changing products, processes, and training materials
Strong problem-solving skills and ability to remain calm when assisting frustrated or confused customers
Availability to work within required U.S. Central Time operating hours
Availability for schedules that may include weekends
Candidates must be comfortable with weekend availability

Benefits

Comp & perks

Fully remote work
Full-time employment
Opportunity for long-term remote work
Opportunity to continue learning and growing
Fast-growing work environment