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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong troubleshooting and evaluation skills in B2B software customer support, with a focus on effectively resolving customer inquiries and maintaining professionalism. Capable of documenting and escalating complex issues while collaborating cross-functionally with various teams.
Highest-signal resume keywords
B2B Software Customer Support ExperienceTroubleshooting AV Software and HardwareNetwork and Security Issue DiagnosisStrong Written and Verbal Communication SkillsCustomer Advocacy Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingEvaluationTriageDocumentationIssue Replication
Soft Skills
ProfessionalismComposureTeam-Oriented MindsetGenuine CuriosityProblem Solving
Industry Keywords
Customer SupportCustomer SuccessCross-Functional CollaborationBest PracticesEscalation Handling
About the role
Key responsibilities & impact- Effectively resolve customer inquiries in a considerate, accurate, and timely manner
- Triage, respond to, and de-escalate inbound customer support requests while maintaining professionalism and customer satisfaction
- Troubleshoot all aspects of the client's platform and technology
- Contribute to handling escalations while working cross-functionally with Support, Customer Success, Product, and Engineering
- Maintain detailed support documentation for internal and external use
- Contribute to developing best practices, team processes, and peer training
- Advocate for customers and solutions that best enable them on client software
Requirements
What you’ll need- 0–2 years of B2B software customer support experience
- Demonstrated ability to evaluate, troubleshoot, and triage customer issues, as well as replicate and document them for further escalation
- Experience troubleshooting AV (audio/video) software, hardware, and setups is preferred
- Experience troubleshooting and diagnosing complex network and security issues is preferred
- Genuine curiosity and enjoyment of solving complex problems
- Strong troubleshooting, evaluation, and triage skills
- Ability to replicate and clearly document issues for escalation
- Professionalism and composure when de-escalating customer requests
- Team-oriented mindset, comfortable working cross-functionally with Support, Customer Success, Product, and Engineering
- Strong written and verbal communication skills
- Customer advocacy mindset genuinely invested in helping customers succeed with the product
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Jobsity Website LinkedIn All Job Openings 201 - 500 employees Founded 2012 💼 Consulting 📦 Logistics 📣 Marketing Consulting
- Logistics
- Marketing Jobsity is a nearshore IT staffing and BPO services company that provides pre-vetted, dedicated software developers and support staff across the software development lifecycle. They deliver end-to-end hiring solutions—handling recruitment, onboarding, payroll, equipment, and employment law—while matching talent in overlapping time zones from 20+ Latin American countries to act as extensions of client teams. Technical Support Specialist 🔥 0 minutes ago 💃 Latin America – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨🎓 No degree required 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Effectively resolve customer inquiries in a considerate, accurate, and timely manner
- Triage, respond to, and de-escalate inbound customer support requests while maintaining professionalism and customer satisfaction
- Troubleshoot all aspects of the client's platform and technology
- Contribute to handling escalations while working cross-functionally with Support, Customer Success, Product, and Engineering
- Maintain detailed support documentation for internal and external use
- Contribute to developing best practices, team processes, and peer training
- Advocate for customers and solutions that best enable them on client software 🎯 Requirements
- 0–2 years of B2B software customer support experience
- Demonstrated ability to evaluate, troubleshoot, and triage customer issues, as well as replicate and document them for further escalation
- Experience troubleshooting AV (audio/video) software, hardware, and setups is preferred
- Experience troubleshooting and diagnosing complex network and security issues is preferred
- Genuine curiosity and enjoyment of solving complex problems
- Strong troubleshooting, evaluation, and triage skills
- Ability to replicate and clearly document issues for escalation
- Professionalism and composure when de-escalating customer requests
- Team-oriented mindset, comfortable working cross-functionally with Support, Customer Success, Product, and Engineering
- Strong written and verbal communication skills
- Customer advocacy mindset genuinely invested in helping customers succeed with the product Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Specialist 🕒 September 9 NIR-YU 201 - 500 💼 Consulting 📦 Logistics 📣 Marketing Website LinkedIn All Job Openings Technical Support Specialist supporting Telzio’s VoIP platform through multichannel troubleshooting. Resolving networking and call-quality issues while collaborating with product and development teams. 💃 Latin America – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨🎓 No degree required View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs