Inside Sales Representative

John Brooks Company Limited

. Manage, retain, and grow an assigned portfolio of customer accounts .

Posted 11/10/2026full-timeMississauga • CanadaJuniorMid-Level💰 CA$57,000 - CA$72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and sales processes, with a strong focus on customer relationship management and the ability to analyze sales data for growth opportunities. Proficient in utilizing CRM systems and sales engagement tools to drive performance and meet sales targets.

Highest-signal resume keywords

Account ManagementSales Process ManagementCustomer Relationship ManagementCRM Systems ProficiencySales Data Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ProcessAccount ManagementCustomer Relationship ManagementSales Data AnalysisQuotations PreparationSales DocumentationOutbound Sales CallsBusiness DevelopmentSales Targets AchievementMarket Activity Monitoring

Soft Skills

Strong Communication SkillsOrganizational SkillsAnalytical SkillsTime Management SkillsCustomer Focus

Tools & Technologies

CRM SystemsSales Engagement ToolsMicrosoft Office Applications

Industry Keywords

Inside SalesTelesalesCustomer ServicePromotional CampaignsSales InitiativesCustomer FeedbackCompetitive InsightsPortfolio ManagementSales TrendsIndustrial Sales

About the role

Key responsibilities & impact

Manage, retain, and grow an assigned portfolio of customer accounts
Build and maintain strong customer relationships to support satisfaction, retention, and long-term account growth
Serve as the primary contact for assigned customers, responding to inquiries and identifying opportunities
Conduct regular customer outreach and proactive outbound sales calls
Identify, qualify, and convert sales opportunities into closed sales
Recommend products, services, and solutions based on customer needs and business objectives
Execute promotional campaigns and sales initiatives
Meet or exceed sales targets, quotas, and KPIs
Manage the sales process from opportunity identification through order completion and follow-up
Prioritize opportunities based on revenue potential, buying patterns, and growth opportunities
Maintain an active sales pipeline and follow up on leads, quotations, and customer requests
Prepare quotations, pricing proposals, and sales documentation
Analyze account performance, sales trends, and customer purchasing patterns
Develop account growth strategies using sales and customer data
Monitor market activity, customer feedback, and competitive insights
Collaborate with Marketing, Product Management, Customer Service, and other internal teams
Contribute customer and market insights to product, promotional, and sales initiatives
Participate in sales meetings, training, and continuous improvement activities
Maintain accurate customer, sales activity, opportunity, and pipeline records in the CRM
Document customer interactions and account activities
Prepare sales reports and administrative documentation
Comply with company policies, procedures, standards, and health and safety requirements
Respond promptly to emails and communicate with internal teams and external partners
Provide monthly updates to the team
Perform other assigned duties

Requirements

What you’ll need

College diploma in Business, Marketing, Sales, Communications, or a related field
2-4 years of recent, relevant experience in inside sales, telesales, account management, customer service, or a related sales role
Working knowledge of sales processes, account management, customer relationship management, and prospecting techniques
Proficiency with CRM systems, Sales Engagement tools, and Microsoft Office applications
Strong analytical, organizational, and communication skills
Ability to interpret sales data and identify customer growth opportunities
Demonstrated alignment with John Brooks' values: People First, Customer Focus, and Pursuit of Excellence
Ability to identify customer needs, present value-driven solutions, overcome objections, and convert opportunities into sales
Strong customer relationship management skills, with the ability to manage a high-volume portfolio of accounts and identify opportunities to increase revenue, expand product adoption, and strengthen customer loyalty
Excellent communication skills, with the ability to communicate clearly, professionally, and persuasively through a variety of methods
Ability to proactively identify and pursue new sales opportunities within existing and prospective accounts
Strong organizational and time management skills, with the ability to prioritize competing demands and maintain consistent follow-up across a large customer portfolio
Demonstrated ownership of sales targets, performance metrics, and business objectives, with a focus on continuous improvement
Ability to remain flexible and effective in a fast-paced, target-driven environment, adapting to changing customer needs, priorities, and business demands
Experience managing and growing an assigned portfolio of customer accounts
Experience conducting outbound sales calls, prospecting, and business development
Experience preparing quotations, pricing proposals, and sales documentation
Experience analyzing sales performance, customer purchasing patterns, and account growth opportunities
Experience working collaboratively with Marketing, Product Management, Customer Service, Operations, Procurement, Finance, or Sales teams
Familiarity with industrial, technical, or distribution-based sales environments

Benefits

Comp & perks

Competitive vacation
Paid personal day program
Generous benefits package including medical, dental, paramedical, and vision coverage
Company Group RRSP with employer matching
Annual health & wellness subsidy
Formal service awards
Employee achievement awards
Milestone birthday celebrations
Social events and gatherings
Accommodations available at all stages of the recruitment process for persons with disabilities