Loss Prevention Partner

John Lewis Partnership

. Act as a point of contact for branch Profit Protection issues and escalate as required .

Posted 9/15/2026full-timeLondon • United KingdomMid-LevelSenior💰 £31,900 - £43,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in loss prevention, conflict resolution, and customer service, with a keen attention to detail for identifying trends in profit loss. Proficient in managing shrinkage performance and supporting investigations while maintaining a professional demeanor in challenging situations.

Highest-signal resume keywords

Loss PreventionConflict ResolutionShrinkage ManagementCCTV MonitoringCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Shrinkage ManagementLoss PreventionTrend AnalysisInvestigation SupportCCTV Monitoring

Soft Skills

Verbal CommunicationWritten CommunicationAttention to DetailRelationship BuildingConflict Resolution

Certifications & Qualifications

DBS Check

Industry Keywords

Profit ProtectionTheft DeterrenceCustomer-Facing ExperienceProcedural ComplianceRisk Mitigation

About the role

Key responsibilities & impact

Act as a point of contact for branch Profit Protection issues and escalate as required
Mitigate the risk of malicious harm to Partners and customers
Manage shrinkage performance within budget and risk appetite
Address external and internal dishonesty, procedural failure and administrative error
Support and coach Partners on minimising shrinkage and completing procedures correctly
De-escalate conflict situations professionally, including detaining or banning individuals committing offences where required
Support investigations
Patrol the shop floor to deter theft
Monitor CCTV for suspicious behaviour
Investigate trends and report key shrinkage themes

Requirements

What you’ll need

Must be 18 years or older
Ability to work a rota basis with varied shifts, including evenings and weekends
Excellent verbal and written communication skills
Confidence in resolving conflict
Great attention to detail with ability to spot trends and signs of profit loss
Good customer service and relationship-building skills
Previous loss prevention and customer-facing experience beneficial but not essential
Ability to complete pre-employment vetting, including DBS and potentially financial probity checks if required

Benefits

Comp & perks

Night Premium of £4.25 per hour for time worked between 22:00–06:00
Enhanced Hours Premium arrangements for eligible existing Partners
Full and comprehensive training in the first few weeks
Flexible working support, including flexible or compressed hours, job sharing or shorter hour contracts where possible
Employee ownership and participation in the Partnership’s rewards
Potential pre-employment vetting support and information