Testing Assistant

Joliet Junior College Alumni

. Professionally represent Joliet Junior College and uphold the College’s core values .

Posted 9/23/2026part-timeJoliet • Illinois • United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and user support capabilities, with a focus on providing testing accommodations and maintaining confidentiality of sensitive information. Proficient in data entry, organization, and technical support within an educational environment.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsTesting AdministrationStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTesting AdministrationProctoringTechnical SupportOffice Practices

Soft Skills

Attention to DetailMultitasking AbilityProfessionalismInitiativeInterpersonal Skills

Tools & Technologies

Office EquipmentTesting SoftwareInternet Skills

Industry Keywords

Educational EnvironmentTesting ServicesConfidentialityCore ValuesDiverse Population

About the role

Key responsibilities & impact

Professionally represent Joliet Junior College and uphold the College’s core values
Provide customer service and user support to students, faculty, staff, and community members
Provide testing accommodations and general assistance to students and community members with disabilities
Answer inquiries and provide information and referrals
Schedule on-campus and remote testing appointments
Administer and proctor academic, placement, and certification exams
Safeguard testing materials, software, and environments according to test security protocols
Maintain confidentiality of student records and test results
Complete data entry and maintain organized documentation
Provide proctoring services across multiple Testing Services locations, including District 525 high schools
Provide technical support with office equipment
Enter and batch upload testing scores
Troubleshoot testing issues and collaborate with IT on minor technical concerns
Monitor technical developments related to testing operations
Prepare and organize reports, survey results, records, and files
Organize center materials and instruct students in using test center materials and equipment
Provide Testing Services reception assistance
Participate in staff meetings, in-services, college events, and trainings
Travel to other campuses and centers
Perform related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
One year of office support and/or customer service experience
Intermediate computer and Internet skills
Working knowledge of current office practices, machinery, and procedures
Attentiveness to detail, strong organizational skills, initiative, and multitasking ability
Ability to manage sensitive information with professionalism, discretion, and impartiality
Strong verbal and written communication skills
Ability and willingness to work cooperatively with a diverse population
Ability to establish and maintain cooperative and effective working relationships
Demonstrated commitment to the college’s core values
Ability to travel between campus locations and to community events
Normal office physical demands
Preferred: Associate’s degree
Preferred: Two years of clerical and/or receptionist experience in an educational environment
Preferred: Proficient computer and Internet skills
Preferred: English and Spanish verbal and written communication proficiency
Preferred: Demonstrated multicultural competence

Benefits

Comp & perks

Union representation through TOSSC-AFT Local 604
Benefits information provided for Technical Office Support Staff Council (TOSSC)-AFT Local 604