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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Facilities Account Management and Project Management, with a strong focus on strategic planning and client relationship management. Proven ability to lead teams, drive revenue growth, and implement effective performance measurement strategies.
Highest-signal resume keywords
Facilities Account ManagementProject ManagementStrategic Portfolio ManagementLeadership CapabilitiesClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningFinancial PlanningPerformance MeasurementContract ManagementData Analysis
Soft Skills
Communication SkillsRelationship BuildingCoaching and Feedback
Industry Keywords
Real EstateIntegrated Facilities ManagementWorkplace StrategyEmployee ExperienceOutsourcing Business
About the role
Key responsibilities & impact- Develop and implement strategic account plans
- Anticipate client needs and deliver beyond contractual commitments
- Build financial plans exceeding revenue and profitability targets
- Lead teams across office and technology lab facilities
- Deliver integrated facilities management and project management services
- Work with Work Dynamics leadership to translate firm strategy into business opportunities and measurable success
- Establish regional account-plan vision and strategy
- Serve as the single point of contact for client service delivery and escalations
- Coach, provide feedback, recognize performance, and enhance team capabilities
- Drive revenue, expense, debtor, cross-selling, and growth targets
- Develop and implement the regional Human Experience program
- Oversee contract management, KPIs, and service levels
- Manage regional AI-focused initiatives and client-specific savings and benchmarking programs
- Source best practices to improve account performance
- Champion inclusion and diversity
- Conduct regional Quarterly Business Reviews and participate in global QBRs
Requirements
What you’ll need- Minimum 10-15 years of experience in real estate
- Demonstrated strength in Facilities Account Management
- Understanding of Project Management, Strategic Portfolio Management, Workplace Strategy, and Employee Experience
- Proven track record managing complex account structures, including multiple teams across multiple disciplines, locations, and countries
- Experience handling client and firm sensitivities, escalating urgently and de-escalating risks effectively
- Ability to balance client interests with those of the firm and translate client needs into business growth opportunities
- Strong leadership capabilities and relationship-building expertise
- Ability to translate account plans into delivery models and use data to measure performance and make decisive adjustments
- Excellent communication skills and ability to establish credibility with leaders
- Deep understanding of the outsourcing business, real estate industry fundamentals, and service products
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities