Account Manager

Jones Lang LaSalle Americas, Inc.

. Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing client relationships and account performance. Proficient in using CRM tools and analytics to provide insights and support customer success initiatives.

Highest-signal resume keywords

Customer SuccessAccount ManagementCRM SystemsData AnalysisMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisClient EngagementService Delivery MetricsAccount Performance MonitoringReport Preparation

Soft Skills

Strong Communication SkillsExcellent OrganizationTime ManagementCollaborative MindsetEagerness to Learn

Tools & Technologies

CRM ToolsSaaS PlatformsMS ExcelMS PowerPointMS Word

Industry Keywords

Customer Success PrinciplesClient ServicesReal Estate Technology SolutionsFacilities ManagementService Level Agreements

About the role

Key responsibilities & impact

Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly
Build professional relationships with client contacts to foster trust and ensure satisfaction
Assist in coordinating meetings and business reviews to track progress against client goals and KPIs
Help monitor account performance against Service Level Agreements (SLAs)
Prepare and update reports on client metrics, usage trends, and satisfaction levels
Escalate delivery issues and risks to senior team members for resolution
Use CRM tools and analytics to track account health, engagement patterns, and user adoption
Identify potential improvements, upsell, and cross-sell opportunities
Provide actionable insights to internal teams based on client feedback and data analysis
Collaborate with Sales, Service Desk, Renewals, and Marketing teams to support account operations and coordinate client requests
Participate in internal meetings to stay informed on product updates and share customer insights
Develop understanding of JLLT products and services and how they deliver ROI for clients
Stay informed about industry trends and customer success practices
Shadow senior team members on Strategic Business Reviews to learn enterprise account management best practices

Requirements

What you’ll need

0–2 years of experience in customer success, account management, client services, or a related area (internship experience applicable)
Strong verbal and written communication skills
Excellent organization and time-management abilities to manage multiple tasks across accounts
Collaborative mindset with an eagerness to learn and contribute in a team environment
Proficient with MS Office (Excel, PowerPoint, Word)
Analytical thinker comfortable working with metrics and reports
Bachelor's degree preferred in business, marketing, communications, or a related field
Familiarity with CRM systems or SaaS platforms
Basic understanding of customer success principles, client engagement, and service delivery metrics
Interest in technology solutions related to real estate and facilities management
Must be authorized to work in the United States without sponsorship

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Remote work arrangement