Account Manager

Jones Lang LaSalle Americas, Inc.

. Manage daily operations for assigned Experience Management accounts .

Posted 11/9/2026full-timeUnited StatesMid-LevelSenior💰 $95,045 - $95,046 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and organizational skills in managing Experience Management accounts, overseeing contract compliance, and fostering client relationships. Proficient in budget management, data analysis, and effective communication to drive account success.

Highest-signal resume keywords

Budget ManagementClient Relationship ManagementLeadership ExperienceData AnalysisSOP Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ProficiencyP&L AnalysisData VisualizationContract ComplianceKPI ReportingSOP DevelopmentTraining Material CreationTechnology Improvement CollaborationAccount Metrics AnalysisStaff Supervision

Soft Skills

Excellent Communication SkillsOutstanding People SkillsOrganizational SkillsFlexibility and AdaptabilitySelf-Starter

Tools & Technologies

MS Office ApplicationsIOS Applications

Industry Keywords

Luxury HospitalityEvent PlanningHigh-End RetailFine DiningProperty Management

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Manage daily operations for assigned Experience Management accounts
Lead new account launches, including implementing SOPs, training, KPIs, and program marketing materials
Oversee contract compliance, staffing, and partnerships with HR and Recruiting
Conduct regular on-site visits and client check-ins, including possible out-of-state travel
Maintain up-to-date contracts, SOPs, documentation, marketing materials, and training materials
Collaborate on technology improvements for building apps
Understand client priorities and foster relationships with client contacts, JLL managers, and property management teams
Act as liaison between vendors and clients
Use allocated budgets for client relationship-building initiatives
Supervise staff and managers, set goals, address performance concerns, conduct annual reviews, and manage PTO coverage
Partner with Finance on annual and project budgets
Manage contract budgets and review reports for accuracy
Approve accounts receivable and accounts payable invoices and follow up on aging payments
Provide reports covering account metrics, KPIs, and other relevant information
Use internal and external resources to measure account success

Requirements

What you’ll need

Professional demeanor and appearance
Strong business acumen
Proficiency in reading budgets, P&Ls, and other financial statements
Ability to recognize accounting inconsistencies
Excellent verbal and written communication skills
Desire and ability to lead-by-example
Outstanding people skills, including the ability to lead meetings and present to groups
Ability to be flexible and adaptable
Strong organizational skills and ability to multi-task
Ability to meet deadlines
Ability to think quickly and efficiently when confronted with requests
Self-starter, motivated, takes initiative, and anticipates needs of others
General tech-savviness, specifically MS Office applications and iOS applications
Ability to analyze data and explain data visualizations
Treats all team members with respect and dignity
Ability to stay positive in ever-changing circumstances
Minimum of 5 years’ experience in luxury hospitality, event planning, high-end retail, fine dining, property management or related field
Minimum of 2 years’ management experience for hourly and salary level employees
Candidates must be authorized to work in the United States without sponsorship
Bachelor's degree in business, Hospitality, Marketing, or related field is preferred

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health
Reasonable accommodations for individuals with disabilities