AI Transformation

Jones Lang LaSalle Americas, Inc.

. Serve as the primary adoption and change-management point of contact for assigned control accounts through each agent/tool release cycle .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $130,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in change management and technology adoption, with a strong focus on training, user feedback synthesis, and operationalization of tools in production environments. Proven ability to track adoption metrics and facilitate communication across cross-functional teams to ensure successful rollout and user engagement.

Highest-signal resume keywords

Change ManagementTechnology AdoptionTraining Program DesignUser Feedback AnalysisProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change Management FrameworksAI Tool RolloutsOperationalizationAdoption Metrics TrackingUtilization Data Analysis

Soft Skills

Strong CommunicationFacilitation SkillsOrganizational Skills

Tools & Technologies

Microsoft 365Power BITableauExcelCollaboration Tools

Industry Keywords

Digital TransformationCommercial Real EstateCorporate ServicesWorkplace ConsultingAgile Methodology

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Serve as the primary adoption and change-management point of contact for assigned control accounts through each agent/tool release cycle
Lead hands-on training, enablement sessions, and workshops for account teams adopting new AI agents or tools
Develop scripts for control accounts and monitor script adoption and agent impact
Design and deliver tailored change-management materials, communications, process documentation, and quick-reference cards
Identify account-level adoption blockers and escalate actionable recommendations
Support transition from pilot/control-group use to broader production-scale rollout
Collect usability and adoption feedback through surveys, interviews, and observation
Synthesize feedback into actionable insights for product, implementation, and vertical leadership teams
Track and report utilization metrics, adoption rates, and user sentiment
Recommend improvements to training content, rollout processes, and tool configurations
Build relationships with account-level leaders, key users, and cross-functional stakeholders
Communicate release timelines, feature updates, and adoption milestones
Facilitate regular account-team touchpoints to reinforce adoption goals and address concerns
Coordinate with leadership, product teams, and enablement functions on rollout priorities and success criteria
Maintain adoption dashboards and tracking mechanisms
Ensure handoff and knowledge transfer as accounts move to full deployment
Collaborate with Technology Advisory operations teams to align AI tool adoption with service delivery processes
Support scalable adoption playbooks and best practices for future rollouts

Requirements

What you’ll need

5-7 years of experience in change management, technology adoption, or digital transformation roles
Demonstrated experience in operations and technology operationalization, taking tools, platforms, or processes from pilot into scaled, production use
Strong communication and facilitation skills
Experience designing and delivering training and enablement programs for technical tools or process changes
Proven ability to collect, synthesize, and act on user feedback to drive continuous improvement
Analytical mindset with experience tracking adoption metrics, utilization data, and user sentiment
Comfortable working in a fast-paced, evolving environment where priorities and tools may shift rapidly
Strong organizational skills and ability to manage multiple accounts and workstreams simultaneously
Bachelor's degree in Business, Communications, Information Technology, Organizational Development, or a related field
Must be authorized to work in the United States without sponsorship
Experience with AI, machine learning, or automation tool rollouts in enterprise or professional services environments
Familiarity with workplace technology platforms, including Microsoft 365, collaboration tools, and workflow automation
Background in commercial real estate, corporate services, or workplace consulting
Knowledge of change management frameworks such as Prosci ADKAR, Kotter, or Lewin
Experience with Power BI, Tableau, or Excel
Project management or agile methodology experience

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health