AI Transformation

Jones Lang LaSalle Americas, Inc.

. Serve as the primary adoption and change-management point of contact for assigned control accounts through each agent/tool release cycle .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $130,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in change management and technology adoption, with a strong focus on training, enablement, and user feedback synthesis. Proven ability to track adoption metrics and facilitate cross-functional collaboration for successful tool rollouts.

Highest-signal resume keywords

Change ManagementTechnology AdoptionTraining Program DesignAdoption Metrics TrackingUser Feedback Synthesis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementTechnology OperationalizationTraining DesignUser Feedback CollectionAdoption Metrics Tracking

Soft Skills

Strong CommunicationFacilitation SkillsOrganizational Skills

Tools & Technologies

Microsoft 365Power BITableauExcelCollaboration Tools

Industry Keywords

Digital TransformationAI AdoptionMachine LearningAutomation ToolsProsci ADKARKotterLewinCommercial Real EstateCorporate ServicesWorkplace Consulting

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Serve as the primary adoption and change-management point of contact for assigned control accounts through each agent/tool release cycle
Lead hands-on training, enablement sessions, and workshops for account teams adopting new AI agents or tools
Develop scripts for control accounts, monitor script adoption, and measure agent impact
Design and deliver account-specific change-management materials, communications, process documentation, and quick-reference cards
Identify account-level adoption blockers and escalate actionable recommendations
Support transitions from pilot/control-group use to broader production-scale rollout
Collect usability and adoption feedback through surveys, interviews, and observation
Synthesize feedback into insights for product, implementation, and vertical leadership teams
Track and report utilization metrics, adoption rates, and user sentiment
Recommend improvements to training content, rollout processes, and tool configurations
Build relationships with account leaders, key users, and cross-functional stakeholders
Communicate release timelines, feature updates, and adoption milestones
Facilitate regular account-team touchpoints
Coordinate with leadership, product teams, and enablement functions on rollout priorities and success criteria
Maintain adoption dashboards and tracking mechanisms
Ensure handoff and knowledge transfer as accounts move to full deployment
Collaborate with Technology Advisory operations teams to align AI tool adoption with service delivery processes
Support scalable adoption playbooks and best practices for future rollouts

Requirements

What you’ll need

5-7 years of experience in change management, technology adoption, or digital transformation roles
Demonstrated experience in operations and technology operationalization, taking tools, platforms, or processes from pilot into scaled, production use
Strong communication and facilitation skills
Experience designing and delivering training and enablement programs for technical tools or process changes
Proven ability to collect, synthesize, and act on user feedback to drive continuous improvement
Experience tracking adoption metrics, utilization data, and user sentiment
Ability to work in a fast-paced, evolving environment where priorities and tools may shift rapidly
Strong organizational skills and ability to manage multiple accounts and workstreams simultaneously
Bachelor's degree in Business, Communications, Information Technology, Organizational Development, or a related field
Authorized to work in the United States without sponsorship
Preferred: experience with AI, machine learning, or automation tool rollouts
Preferred: familiarity with workplace technology platforms such as Microsoft 365, collaboration tools, and workflow automation
Preferred: background in commercial real estate, corporate services, or workplace consulting
Preferred: knowledge of Prosci ADKAR, Kotter, or Lewin
Preferred: experience with Power BI, Tableau, or Excel
Preferred: project management or agile methodology experience

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health