Analyst, Operational Performance

Jones Lang LaSalle Americas, Inc.

. Manage monthly operational KPIs including tenant sales, mall traffic, occupancy/vacancy and leasing activity .

Posted 11/10/2026full-timeChicago • Illinois • United StatesJuniorMid-Level💰 $79,227 - $114,702 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational analysis and reporting, with a strong focus on data integrity, variance analysis, and the use of advanced reporting tools like Power BI. Capable of collaborating across departments to provide actionable insights and support strategic decision-making.

Highest-signal resume keywords

Operational AnalysisAdvanced Microsoft ExcelPower BIData IntegrityCommercial Real Estate Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational KPIs ManagementVariance AnalysisData AnalysisLarge Dataset ManagementComplex FormulasMacrosWorkflow AutomationPresentation DevelopmentBusiness CommunicationReporting Modernization

Soft Skills

Analytical SkillsAttention to DetailWritten CommunicationVerbal CommunicationCollaborative Interpersonal Skills

Tools & Technologies

Power BIMicrosoft Office SuiteSharePointYardi VoyagerRetail ManagerForecast ManagerAI Tools

Industry Keywords

Commercial Real EstateProperty ManagementOperational ReportingBusiness EthicsData Visualization

About the role

Key responsibilities & impact

Manage monthly operational KPIs including tenant sales, mall traffic, occupancy/vacancy and leasing activity
Ensure completeness, accuracy and integrity of operational data
Comply with business rules and procedures across reporting processes
Verify formulas and calculations, review datasets for consistency, monitor data integrity and resolve discrepancies
Prepare consolidated operational reports and variance analyses for senior management and stakeholders
Analyze tenant sales performance, mall traffic trends, occupancy rates and leasing activity
Provide high-level variance explanations
Present performance through reports, dashboards and written narratives
Help prepare quarterly presentations and reporting packages for the JLL Executive Committee, senior management and external stakeholders
Collaborate with business partners across departments
Work with Financial Planning & Analysis to provide operational statistics supporting asset financial performance insights
Represent Operational Performance on cross-functional and technology projects
Develop and implement enhanced reporting tools, processes and systems
Support reporting modernization using automation, AI tools, standardized KPIs, Power BI and enhanced executive visualization
Identify opportunities to redirect recurring-task capacity toward higher-value strategic analysis
Support implementation of new systems, processes and reports focused on value creation
Support quarterly forecasts and annual budgets with the Senior Analyst and Operations team
Provide operational data and analysis for planning initiatives
Respond to ad-hoc data and analysis requests and sensitive assignments from senior leadership

Requirements

What you’ll need

Bachelor's degree in Business Administration or a related field (or equivalent experience)
Minimum 2-4 years of progressive experience in operational analysis and reporting
Commercial real estate or property management experience (preferred)
Advanced Microsoft Excel, including complex formulas and macros
Proficiency with AI tools for analysis, data summarization, workflow automation, presentation development and business communication
Advanced Microsoft Office Suite, including PowerPoint and SharePoint
Experience with Power BI, Power Query or similar BI and visualization tools
Knowledge of Yardi Voyager, Retail Manager and Forecast Manager (asset)
Ability to work with large datasets, extract insights and present findings clearly and concisely
Strong analytical skills, attention to detail, written and verbal communication, logical reasoning, variance analysis and organizational skills
Ability to manage competing priorities, deadlines, multitask and work independently
Collaborative interpersonal skills and high standards of business ethics
Ability to handle confidential information with discretion
Must be authorized to work in the United States without sponsorship
Candidates with primarily programming or machine learning backgrounds and no real estate or financial reporting experience may not be the best fit

Benefits

Comp & perks

Discretionary bonus subject to individual and company performance (not guaranteed)
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Remote work arrangement with required Chicago office attendance twice a month