Analyst, Operational Performance

Jones Lang LaSalle Americas, Inc.

. Manage monthly operational key performance metrics, including tenant sales, mall traffic, occupancy/vacancy, and leasing activity .

Posted 10/27/2026full-timeToronto • CanadaJuniorMid-Level💰 CA$86,400 - CA$95,040 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational analysis and reporting, with advanced proficiency in Microsoft Excel and Power BI for data visualization and insights. Capable of managing key performance metrics and ensuring data integrity while collaborating effectively with cross-functional teams.

Highest-signal resume keywords

Operational AnalysisAdvanced Microsoft Excel ProficiencyPower BI Data VisualizationCommercial Real Estate ExperienceStrong Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Metrics ManagementData Quality AssuranceVariance AnalysisData AnalysisDashboard PreparationKPI StandardizationWorkflow AutomationData SummarizationLarge Dataset ManagementCompliance Verification

Soft Skills

Interpersonal SkillsOrganizational SkillsTime ManagementAttention to DetailExcellent Communication Skills

Tools & Technologies

Microsoft Office SuitePower BIPower QueryYardi VoyagerRetail ManagerForecast ManagerAI Tools

Industry Keywords

Commercial Real EstateProperty ManagementOperational PerformanceFinancial PlanningExecutive Reporting

About the role

Key responsibilities & impact

Manage monthly operational key performance metrics, including tenant sales, mall traffic, occupancy/vacancy, and leasing activity
Ensure completeness, accuracy, integrity, and compliance of operational data and reporting processes
Verify formulas and calculations, maintain data quality, and resolve discrepancies
Prepare consolidated operational reports, variance analyses, dashboards, and written narratives for senior management and stakeholders
Analyze tenant sales, mall traffic, occupancy rates, leasing activity, and other key performance indicators
Provide high-level variance explanations and actionable operational insights
Assist with quarterly presentations and reporting packages for the JLL Executive Committee, senior management, and external stakeholders
Collaborate with business partners and the Financial Planning & Analysis team on operational statistics and asset financial performance insights
Represent Operational Performance on cross-functional and technology projects
Support reporting modernization, automation, AI-enabled analysis, standardized KPIs, Power BI reporting, and executive visualization
Identify opportunities to redirect recurring work toward strategic analysis
Support new systems, processes, reports, quarterly forecasts, and annual budgets
Provide operational data and analysis for planning initiatives
Respond to ad-hoc data and analysis requests and sensitive assignments from senior leadership

Requirements

What you’ll need

Bachelor's degree in Business Administration or related field (or equivalent experience)
Minimum 2-4 years of progressive experience in operational analysis and reporting
Experience in commercial real estate or property management (preferred)
Advanced Microsoft Excel proficiency, including complex formulas, macros, and data analysis
Proficiency using AI tools for analysis, data summarization, workflow automation, presentation development, and business communication
Advanced proficiency with Microsoft Office Suite, including PowerPoint and SharePoint
Experience with Power BI, Power Query, or similar data visualization and business intelligence tools
Knowledge of Yardi Voyager, Retail Manager, and Forecast Manager (asset)
Ability to work with large datasets, extract insights, and present findings clearly and concisely
Strong analytical, logical reasoning, variance analysis, organizational, multitasking, time management, and interpersonal skills
Strong attention to detail and ability to verify data accuracy and ensure compliance with business rules
Excellent written and verbal communication skills
Ability to handle confidential information with discretion

Benefits

Comp & perks

Discretionary bonuses, benefits, or other compensation may be available
Reasonable accommodations for individuals with disabilities