CMDB Product Owner

Jones Lang LaSalle Americas, Inc.

. Own end-to-end accountability for the integrity of JLL's CMDB and the business value it creates .

Posted 10/23/2026full-timeUnited StatesSeniorLead💰 $170,000 - $205,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMPythonServiceNowSQLTableau

About the role

Key responsibilities & impact

Own end-to-end accountability for the integrity of JLL's CMDB and the business value it creates
Define, document, and communicate CMDB data governance policies, standards, and CI ownership rules
Operate a RACI model spanning executive sponsors, business/application owners, ITSM practice owners, and technical CI owners
Identify appropriate asset classes and CI attributes for the CMDB
Monitor CMDB completeness, accuracy, and freshness; forecast data-quality issues; escalate and drive resolution
Coach CI owners and stakeholders on governance standards
Evolve the CMDB toward a service-oriented data model informed by ServiceNow CSDM
Align CMDB data with JLL's IT and business service portfolio to enable impact analysis, service costing, and prioritization
Partner with Service Transition, Problem Management, and Service Design leaders
Lead the roadmap for automated, near-real-time CI discovery and dependency/service mapping across hybrid, multicloud, and ephemeral infrastructure
Require CI record updates as part of the change-management lifecycle
Ensure CMDB data provides a trusted foundation for AI and agentic automation across ESM
Evaluate vendor and platform claims regarding AI-powered or agentic CMDB capabilities
Apply ITIL service configuration management and other frameworks pragmatically to JLL's business
Own CMDB continual service improvement actions
Report CMDB health, coverage, and data-quality metrics to ESM leadership and governance forums
Communicate the CMDB's value to business and technology stakeholders

Requirements

What you’ll need

6+ years of experience in data management, data governance, or data science disciplines
Experience designing and maintaining data models, data quality frameworks, and master/reference data standards for large, complex data sets
Hands-on experience with CMDB or asset/configuration data, such as ServiceNow CMDB and Discovery/ITOM or comparable tooling
Ability to profile, cleanse, and reconcile large volumes of CI data using SQL, Python, or BI/reporting tools such as Power BI, Tableau, or ServiceNow Performance Analytics
Experience designing a service-oriented data model connecting configuration data to services, business capabilities, and cost/value context
Experience running enterprise-scale data governance operations, including RACI-based ownership, policy definition, quality monitoring, and issue resolution
8+ years of ITSM experience in a large, matrixed enterprise
Strong ITIL 4 fluency in Service Configuration Management, Change Enablement, Problem Management, and Incident Management
Demonstrable, hands-on record of applying AI or agentic AI to modernize an ITSM or CMDB practice beyond a pilot or proof of concept
Experience designing guardrails, human-in-the-loop controls, and audit trails for automated or AI-assisted decisions
Ability to critically evaluate vendor and platform agentic AI claims
Experience partnering with platform engineering, change management, and vendor/MSP governance functions
Demonstrated judgment adapting ITIL 4, CSDM, and other industry frameworks to an organization's risk profile and operating model
Strong stakeholder management, facilitation, and executive communication skills
Experience operating across cross-functional, multi-vendor/MSP environments in a Fortune 200-scale organization
ITIL Foundation certification required
Candidates must be authorized to work in the United States without sponsorship

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Reasonable accommodations for individuals with disabilities