Critical Environment Ops Supervisor

Jones Lang LaSalle Americas, Inc.

. Provide direct operational support to the US Critical Environments Operations Manager .

Posted 10/5/2026full-timeRemote • United StatesSeniorLead💰 $107,100 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing mission-critical environments, ensuring 100% uptime through effective operations, maintenance, and incident response. Proficient in technical guidance, compliance with safety standards, and performance management of engineering staff.

Highest-signal resume keywords

Critical Facilities ManagementUPS Systems ManagementRoot Cause AnalysisPreventive MaintenanceIncident Response Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical SystemsHVAC/RefrigerationCritical Infrastructure SystemsComplex Systems TroubleshootingSingle-Line Electrical DiagramsMechanical P&IDsChange Management ProtocolsKPI TrackingEnergy-Efficiency IdentificationPerformance Management

Soft Skills

LeadershipCommunicationProblem-SolvingTeam ManagementTraining and Development

Tools & Technologies

CMMSMCIMBMS PlatformsMicrosoft OfficeDCIM Platforms

Certifications & Qualifications

OSHA 30-Hour General IndustryNFPA 70E Qualified Person

Industry Keywords

NECNFPA 70ENFPA 75TIA-942Uptime Institute StandardsMission-Critical Environments24/7 OperationsPreventive and Predictive MaintenanceEmergency Power GenerationFire Suppression Systems

About the role

Key responsibilities & impact

Provide direct operational support to the US Critical Environments Operations Manager
Assist in managing mission-critical engineering services across assigned facilities
Coordinate daily operations across data centers, trading floors, LAN rooms, disaster recovery space, and other critical environments
Monitor and immediately respond to critical facility alarms, incidents, and infrastructure issues
Support execution of the 100% uptime Critical Environment Management program
Prepare for and execute JLL Client Assurance Program audits
Track and report uptime, MTBF, MTTR, and critical load reliability KPIs
Oversee preventive and predictive maintenance for UPS, generators, PDUs, CRAC/CRAH units, electrical distribution, and fire suppression systems
Provide technical guidance on complex systems troubleshooting
Support capital budget forecasting and critical vendor contract coordination
Lead root cause analysis for critical incidents, near-misses, and infrastructure anomalies
Ensure maintenance follows change management protocols and minimizes risk to live environments
Identify energy-efficiency opportunities in cooling and power systems
Supervise and direct Chief Engineers, Assistant Chiefs, and Critical Environments Engineers
Schedule and prioritize maintenance windows, vendor activities, and emergency response
Assist with performance management of critical environments engineering staff
Coordinate after-hours critical incidents and emergencies
Support environmental health and safety programs, risk assessments, LOTO compliance, and equipment isolation
Assist with staff training, SOP development, tabletop exercises, and emergency response drills
Provide incident reporting, root cause analysis summaries, corrective action documentation, and client-facing support

Requirements

What you’ll need

Vocational degree program in electrical systems, HVAC/refrigeration, or critical facilities management
Comparable work experience in mission-critical environments
Minimum 3 years direct supervision of critical facilities operations with 24/7 responsibility
7 years trade experience in critical environments
3 years engineering/supervisory experience in critical facilities
Knowledge of NEC, NFPA 70E, NFPA 75, TIA-942, and Uptime Institute standards
Knowledge of critical infrastructure systems architecture and redundancy configurations
Knowledge of UPS systems, battery plants, emergency power generation, precision cooling, electrical distribution, BMS, and DCIM platforms
Deep understanding of mechanical, electrical, plumbing, and fire suppression systems in critical facilities
Ability to troubleshoot complex critical systems under time pressure
Ability to read single-line electrical diagrams, mechanical P&IDs, and critical systems documentation
Proficiency with CMMS, MCIM, BMS platforms, and Microsoft Office
Understanding of change management protocols and maintenance windows in 24/7 environments
Valid state driver's license
OSHA 30-Hour General Industry certification
NFPA 70E Qualified Person certification for energized electrical work
Ability to participate in 24/7 on-call rotation and emergency response
Ability to respond to critical incidents within typically 1–2 hours
Regular travel to multiple critical facility locations within assigned region
Ability to work nights, weekends, and holidays during planned maintenance windows
Must be authorized to work in the United States without sponsorship

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Remote work arrangement