Director, Analytics, Client Success

. Own the end-to-end success of client relationships on the Azara analytics and insights platform .

Posted 9/25/2026full-timeRemote • United StatesLead💰 $138,000 - $170,000 per yearWebsite

Key responsibilities & impact

Own the end-to-end success of client relationships on the Azara analytics and insights platform
Manage technical project planning, management, and execution during onboarding and delivery
Manage solution deployment in cooperation with analysts, implementation specialists, engineers, and testers
Manage and report delivery risks and issues
Manage user acceptance testing and release plans
Manage communications with stakeholders, business transition teams, and business and IT management
Oversee application configuration and support while liaising with cross-functional teams in a matrix environment
Advise and enable clients on Azara platform capabilities and evolving business needs
Monitor platform usage and adoption trends, identify at-risk or under-utilizing users, and drive enablement plans
Build and present value realization cases, demonstrate ROI, and identify use-case expansion opportunities
Maintain knowledge of product features and proactively enable clients on new capabilities
Ensure positive account and client sentiment throughout the relationship lifecycle
Support BAU processes and identify continuous improvement opportunities in analytics
Capture client feedback and enhancement requests for product and engineering teams

What you’ll need

Proven ability to navigate a large matrix organization
Self-motivated, able to set priorities and work autonomously
Customer service focus
Consultative/advisory skill set — ability to translate platform data and capability into client value realization
IT project management with a concentration on software delivery management
Demonstrated expertise in CRE applications
Cross-functional team coordination
Excellent attention to detail
Experience driving product adoption, client enablement, or usage growth in a SaaS/analytics context
Knowledge of real estate industry preferred
Candidates must be authorized to work in the United States without sponsorship
No visa sponsorship provided

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health