Director, Employee Relations

Jones Lang LaSalle Americas, Inc.

. Assess and help resolve employee issues while providing recommendations to mitigate risk for the firm .

Posted 11/10/2026full-timeRemote • Illinois • United StatesLead💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of employment laws and regulations, including FMLA and EEO, while effectively managing employee relations through investigation, analysis, and strategic recommendations. Proven ability to communicate complex data and trends, fostering collaboration and conflict resolution across diverse teams.

Highest-signal resume keywords

Employment Law ExpertiseInternal Investigation PrinciplesProject Management SkillsData Analysis and ReportingTeam Building and Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employment Law KnowledgeInternal InvestigationProject ManagementData AnalysisCase ManagementPolicy EvaluationConflict ResolutionNegotiationHR Systems FamiliarityMicrosoft Office Proficiency

Soft Skills

Exceptional Communication SkillsDecision-Making SkillsCollaboration SkillsIntegrity and ConfidentialityCalm Demeanor

Tools & Technologies

NavexServiceNowWorkdayMicrosoft TeamsTelecommunications Software

Industry Keywords

Employee RelationsFMLAEEOWage and Hour LawsLabor Relations

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Assess and help resolve employee issues while providing recommendations to mitigate risk for the firm
Address gaps in perception, understanding, or performance expectations between employees and management
Recommend solutions aligned with JLL’s commitment to fair and equitable treatment and its best interests
Promote collaboration across business lines and HR Centers of Excellence supporting the US region
Contribute to the ER Center of Excellence by creating training programs, tools, templates, processes, reference materials, and other projects
Function as a collaborative coach for the performance team and HR colleagues
Partner with the ER Lead on workforce reduction initiatives and risk mitigation
Conduct investigations of potential employment law violations, including Title VII, FMLA, ADA, FLSA, and NLRA
Independently resolve complex employee relations cases by gathering information, analyzing findings, and applying company policies
Advise senior executives, HR Business Partners, and HR Leadership in collaboration with Legal on high-risk and complex matters
Identify and resolve employee concerns through recommended actions and oversight
Analyze case trends and recommend HR and business strategies to address systemic issues through proactive coaching and training
Maintain investigation records and provide case management and data entry guidance
Evaluate and refine internal policies and processes to improve operational efficiency
Travel occasionally as required
Report directly to the US Head of Employee Relations

Requirements

What you’ll need

Extensive knowledge of employment, wage, and hour, FMLA, and EEO laws and regulations
Expertise in internal investigation principles
Strong project management skills
Skilled in gathering, synthesizing, analyzing, and reporting ER data
Ability to effectively communicate data, trends, and their impact on the team and company
Proficient in Microsoft Office applications, Teams, and other telecommunications software
Familiarity with HR systems such as Navex, ServiceNow, or Workday
Exceptional written and verbal communication skills
Proven experience in managing and building high-performing teams
Excellent decision-making skills with tact and diplomacy
Strong collaboration, conflict resolution, and negotiation skills
Results-focused with the ability to coordinate with diverse disciplines
Applies relevant actions based on policies, procedures, and business practices
Proven integrity and confidentiality skills
Maintains neutrality and calm demeanor in tense situations
Influences leaders and colleagues, skilled counselor, consultant, and facilitator
Cultivates relationships with Legal, Ethics & Compliance, senior business leaders, and HR People Partners
Bachelor’s degree in HR, Industrial or Labor Relations or related field
5+ years of employee relations experience
Candidates must be authorized to work in the United States without sponsorship

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health
Reasonable accommodations for individuals with disabilities