Director, MTS – Training Development

Jones Lang LaSalle Americas, Inc.

. Build and deliver comprehensive training programs for technical and operations teams and clients .

Posted 10/2/2026full-timeUnited StatesLead💰 $111,800 - $162,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering training programs tailored to technical and operational teams, utilizing adult learning principles and instructional design methodologies. Proficient in creating engaging training materials and evaluating their effectiveness to ensure alignment with organizational goals.

Highest-signal resume keywords

Training Program DevelopmentInstructional Design MethodologiesMicrosoft Office ProficiencyCamtasia ExperienceCorrigo Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentInstructional Design MethodologiesMicrosoft Office ProficiencyCamtasia ExperienceSnag-It ProficiencyVisio ProficiencyArticulate 360 ProficiencyE-Learning Authoring ToolsVirtual Training PlatformsLearning Management Systems

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsTime Management SkillsAbility to Work IndependentlyCollaborative Teamwork

Tools & Technologies

CamtasiaSnag-ItVisioArticulate 360Learning Management Systems

Certifications & Qualifications

CPLP CertificationATD Certification

Industry Keywords

Facility Management SoftwareOperational Best PracticesAdult Learning PrinciplesTraining Effectiveness EvaluationJLL Operational Frameworks

About the role

Key responsibilities & impact

Build and deliver comprehensive training programs for technical and operations teams and clients
Design learning experiences covering technical competencies, customer service, safety protocols, operational best practices, and process frameworks
Create scalable training solutions for Work Order Management Systems and facility management operations across North America
Develop user guides, video tutorials, interactive e-learning modules, and hands-on workshop experiences
Conduct in-person and virtual training for new hires, existing employees, and clients
Assess organizational training needs and design customized programs to address gaps
Incorporate platform updates and software features into training content
Collaborate with internal teams and OEMs on system implementations, upgrades, safety, and operational excellence
Evaluate training effectiveness using participant feedback and performance metrics
Maintain a knowledge base of FAQs and best practices
Troubleshoot platform-related issues and contribute to training methodologies, content, and technology roadmaps

Requirements

What you’ll need

Bachelor's degree in Education, Information Technology, Business Administration, or a related field
Minimum of 3 years of experience in training, preferably in software, business operations, or technology-related fields
Knowledge of Corrigo or similar facility management software
Strong understanding of adult learning principles and instructional design methodologies
Excellent communication and presentation skills, with the ability to explain complex technical concepts in simple, accessible terms
Proficiency in creating training materials using Microsoft Office, Camtasia, Snag-It, Visio, Articulate 360, and e-learning authoring tools
Experience with virtual training platforms and learning management systems
Strong organizational and time management skills with the ability to manage multiple projects simultaneously
Ability to work independently and collaboratively as part of a cross-functional team
Willingness to travel for on-site training sessions as needed
Attention to detail with the ability to tailor training content for different geographies and languages (e.g., Canada)
Ability to travel up to 20% of the time annually
Must be authorized to work in the United States without sponsorship
Preferred: Certification in training or instructional design (e.g., CPLP, ATD certifications)
Preferred: Experience in facilities management or related industries
Preferred: Familiarity with JLL operational frameworks and compliance standards
Preferred: Bilingual capabilities to support multilingual training delivery

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health