Director, MTS, Training & Organizational Effectiveness

Jones Lang LaSalle Americas, Inc.

. Build and deliver comprehensive training programs for the Mobile Technical Services team .

Posted 11/6/2026full-timeUnited StatesLead💰 $115,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering training programs tailored to technical competencies and customer service, utilizing adult learning principles and instructional design methodologies. Proficient in creating engaging training materials and evaluating their effectiveness through participant feedback and performance metrics.

Highest-signal resume keywords

Training Program DevelopmentInstructional Design MethodologiesMicrosoft Office ProficiencyVirtual Training PlatformsCommunication and Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentInstructional Design MethodologiesContent CreationPerformance Metrics EvaluationTechnical Competencies Training

Soft Skills

Excellent Communication SkillsOrganizational SkillsTime Management SkillsCollaboration SkillsAttention to Detail

Tools & Technologies

CamtasiaSnag-ItVisioArticulate 360E-Learning Authoring Tools

Industry Keywords

Adult Learning PrinciplesTraining EffectivenessCustomer ServiceSafety ProtocolsLearning Management Systems

About the role

Key responsibilities & impact

Build and deliver comprehensive training programs for the Mobile Technical Services team
Design learning experiences covering technical competencies, customer service, safety protocols, operational best practices, and process frameworks
Create user guides, video tutorials, interactive e-learning modules, and hands-on workshop experiences
Conduct in-person and virtual training for new hires, existing employees, and clients
Assess organizational training needs and design customized programs to address gaps
Incorporate platform updates and software features into training content
Collaborate with internal teams and OEMs on system implementations, upgrades, safety, and operational excellence
Evaluate training effectiveness using participant feedback and performance metrics
Maintain a knowledge base of FAQs and best practices
Troubleshoot platform-related issues and contribute to training methodologies, content, and technology roadmaps
Tailor training content to technician requirements, soft skills, customer service, safety protocols, and customer-specific operations

Requirements

What you’ll need

Minimum of 3 years of experience in training, preferably in software, business operations, or technology-related fields
Bachelor's degree in Education, Information Technology, Business Administration, or a related field
Strong understanding of adult learning principles and instructional design methodologies
Excellent communication and presentation skills, with the ability to explain complex technical concepts in simple, accessible terms
Proficiency in creating training materials using Microsoft Office, Camtasia, Snag-It, Visio, Articulate 360, and e-learning authoring tools
Experience with virtual training platforms and learning management systems
Strong organizational and time management skills with the ability to manage multiple projects simultaneously
Ability to work independently and collaboratively as part of a cross-functional team
Willingness to travel for on-site training sessions as needed, up to 20% potentially
Attention to detail with the ability to tailor training content for different geographies and languages (e.g., Canada)
Must be authorized to work in the United States without sponsorship

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health