Duty Manager – Soft Services Executive

Jones Lang LaSalle Americas, Inc.

. Manage all aspects of day-to-day service delivery at Accenture during the shift .

Posted 9/17/2026full-timeGurugram • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing day-to-day facilities service delivery, including oversight of Helpdesk, Mailroom, Security, Housekeeping, and Cafeteria operations. Proficient in coordinating with multiple teams and maintaining compliance with Accenture policies, statutory requirements, and service level agreements.

Highest-signal resume keywords

Facilities Service Delivery ManagementHelpdesk And Mailroom OperationsEHS Incident ManagementTeam Coordination And TrainingISO Audit Assistance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service Level Agreement (SLA) KnowledgeKey Performance Indicator (KPI) KnowledgeDocumentation MaintenanceFire Drill CoordinationVendor Audit Management

Soft Skills

Effective CommunicationProblem-SolvingOrganizational Skills

Tools & Technologies

E.Fit ToolsVMTIMTSite OpsSite Inspection Tool

Industry Keywords

Accenture PoliciesHousekeeping StandardsSecurity ManagementFacility ManagementCafeteria Operations

About the role

Key responsibilities & impact

Manage all aspects of day-to-day service delivery at Accenture during the shift
Ensure proper usage and functionality of technologies implemented at the site
Provide management advice and immediate responses for escalated Helpdesk, Mailroom, Front Office, and priority-call issues
Manage C-mail and government-agency mail delivery
Conduct rounds of front office, lobby areas, restrooms, and facility areas to ensure housekeeping and upkeep standards
Manage security muster, deployment, briefings, penalties, VIP-visit coordination, key room, clock room, and time office operations
Monitor security and housekeeping issues, action tracking, service quality, grooming, training, registers, assets, and vendor performance
Oversee housekeeping deployments, facility walkthroughs, snag identification, Siebel call closure, and common-area upkeep
Supervise cafeteria hygiene, food quality and quantity, meal costs, operating hours, traffic analysis, vendor audits, PPE usage, and service standards
Coordinate estate-management activities with builder teams, including guarding, common-area upkeep, pest control, logistics, and snag closure
Maintain duty-manager logs, shift handovers, walk-around maps, checklists, OLA updates, reports, and audit documentation
Coordinate with engineering, events, facility, security, housekeeping, catering, and builder teams
Organize staff induction and training on Accenture policies and requirements
Govern pest control, carpet maintenance, wellness room, ambulance, indoor plants, recreation room, and gym activities
Participate in and manage half-yearly fire drills
Handle security and EHS incidents according to escalation procedures

Requirements

What you’ll need

Ability to manage day-to-day facilities service delivery during a shift
Ability to manage Helpdesk/Mailroom, Front Office, Security, Housekeeping, Cafeteria, Estate, and General Operations
Knowledge of Accenture policies, processes, procedures, statutory documents, SLA and KPI requirements
Knowledge and functionality of e.Fit tools, including VMT, IMT, Site Ops, Site Inspection Tool, BGC, and work permit tool
Ability to handle security and EHS incidents and follow escalation matrices
Ability to coordinate with facility, engineering, security, housekeeping, catering, builder, and events teams
Ability to organize induction programs and train TPV and JLL staff
Ability to assist with ISO, internal, and external audits and maintain documentation
Ability to conduct fire drills, scheduled meetings, focus meets, and vendor audits
Ability to prepare and share daily, weekly, and monthly reports
Ability to answer employee queries by phone and email
Ability to work 48 scheduled weekly hours

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities