Facilities Assistant

Jones Lang LaSalle Americas, Inc.

. Provide authentic service experiences for JLL, the client and their guests .

Posted 11/10/2026full-timeNew Taipei City • TaiwanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client and Stakeholder Management, Procurement and Vendor Management, and Health and Safety Management while providing exceptional customer service and maintaining operational efficiency. Proficient in managing visitor access and supporting risk management and business continuity plans.

Highest-signal resume keywords

Client ManagementVendor ManagementVisitor ManagementHealth & Safety ManagementRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative SupportSite Operations ManagementEmergency Response PlanningPerformance Target AchievementIncident ReportingVisitor Management Systems (VMS)Log PreparationCustomer Issue ConsolidationSOP MaintenanceTransportation Request Management

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingAdaptabilitySelf-Motivation

Industry Keywords

Facility ManagementBusiness ContinuityDisaster RecoveryStakeholder RelationshipsService Level Agreements

About the role

Key responsibilities & impact

Provide authentic service experiences for JLL, the client and their guests
Welcome employees and visitors at Reception with genuine hospitality
Provide administrative support and execute duties to high standards
Provide superior customer service and build relationships with stakeholders
Share communications collateral with the JLL team
On-board new vendors and maintain vendor and contract information
Manage vendors supporting office-space functionality
Provide visitor registration and concierge services
Manage visitor access through the client’s Visitor Management Systems (VMS)
Manage visitor movement and execute emergency response plans when necessary
Manage transportation requests from visitors and employees
Assist with safety procedures
Take FM GUTS tickets and support site operations
Maintain premises, office keys, meeting-room bookings, field manuals and SOPs
Inspect interior and exterior spaces to ensure facility repair and safety
Consolidate customer issues and generate monthly reports
Prepare logs, documents and site reports
Observe and report incidents or suspicious activity
Handle internal and external calls and correspondence
Manage visitor information, stationery requisitions and related inventory
Support property risk management, disaster recovery and business continuity plans
Follow escalation and incident-reporting procedures and JLL business-conduct guidelines
Achieve Key Performance Indicators and Service Level Agreement targets
Perform ad hoc responsibilities assigned by the Site Service Manager

Requirements

What you’ll need

Good at Client/Stakeholder Management
Good at Procurement & Vendor Management
Good at External/Internal Visitor Management
Good at Health & Safety Management
Good at Site Operations Management
Good at Risk Management
Strong verbal and written communication skills in English and the local language
Ability to listen carefully and communicate effectively
Problem-solving skills and ability to deal with ambiguity and solve complex problems
Ability to deal effectively with stressful situations
Ability to work independently
Self-motivated, confident and energetic
Flexible and able to adapt to rapidly changing situations
Goal-oriented and able to meet performance targets
Honesty and trustworthiness

Benefits

Comp & perks

Group Insurance Plan
Annual Leave
Labor Insurance
National Health Insurance
Employee Welfare Committee
Employee Assistance Programme (EAP)