Facilities Operations Manager

Jones Lang LaSalle Americas, Inc.

. Provide operational leadership and set the account’s operational direction through matrix management of the IFM team .

Posted 9/23/2026full-timeSyracuse • New York • United StatesSeniorLead💰 $100,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Facilities Management, focusing on operational leadership, process improvement, and data governance. Proven ability to manage cross-functional teams, optimize workflows, and enhance client relationships while ensuring service delivery excellence.

Highest-signal resume keywords

Facilities ManagementProcess ImprovementData GovernanceCMMS KnowledgeLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational LeadershipData ManagementProject ManagementProcess Initiatives ImplementationAsset ManagementPerformance Metrics AnalysisVendor ManagementTechnical ExcellenceExcel ProficiencyMEP Systems Management

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsRelationship BuildingLeadership Mentality

Tools & Technologies

CorrigoIntelliCommandOperations Risk RegisterTelecom Site Tiering TrackerField Guide ProcessesArc Flash ProgramJLL Client Assurance Program

Industry Keywords

Facilities ManagementService DeliveryMatrix ManagementCustomer ServicePerformance-Based SLAs

Tech Stack

Tools & technologies

Flash

About the role

Key responsibilities & impact

Provide operational leadership and set the account’s operational direction through matrix management of the IFM team
Align functional solutions and execute programs for data management, data governance, data quality, operational alignment, reporting and analytics
Manage assigned projects and programs, including execution progress, communications, status reporting, resources, change, roadblocks and conflicts
Develop and implement programs and processes to reduce operating costs and increase field team productivity
Detect operational issues, process problems and risks and coordinate resolutions
Oversee operational systems and tools including Corrigo, IntelliCommand, Operations Risk Register, Telecom Site Tiering Tracker, Field Guide Processes, Arc Flash Program and JLL Client Assurance Program
Manage the account/client risk register and lead report-out meetings with client upper management
Oversee the asset database and facility inspection/assessment programs supporting capital budgeting and asset renewal dashboards
Develop asset replacement information and replacement strategies
Ensure work order service levels, client communication requirements, reliability KPIs and CPIs are met
Build relationships across regional and Center of Excellence teams and share best practices
Lead cross-functional teams using CMMS and develop preventive and predictive maintenance strategies across multi-site portfolios
Implement vendor management frameworks with contractor accountability, performance-based SLAs, work order tracking and quarterly business reviews
Optimize scheduling efficiency and coordinate maintenance and emergency service workflows
Lead, manage and develop direct and indirect employees
Participate in performance management, personal development planning, succession planning and growth plans
Act as an ambassador for JLL’s Teamwork, Ethics and Excellence values
Travel domestically within the client account’s portfolio as required

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis
Minimum of 8 years industry experience
Experience in engineering and/or operations leadership roles, with a focus on process improvement, technical excellence and innovation
Proven track record in driving innovation and successful implementation of process initiatives
Strong background in the Facility Management business and service delivery
Familiarity with critical system operations, standard operating procedures and industry standards with the management of MEP systems
Ability to effectively communicate engineering directives / initiatives to an operations team
Ability to manage urgent matters with thought leadership, collective reasoning, and a leadership mentality
Managerial experience of direct and non-direct reports
Ability to get peers on board through vision sharing and trust
Demonstrated ability to develop successful relationships with and influence customers, both internal and external
Excellent verbal/written communication and presentation skills
Proven record of providing excellent internal and external customer service
Drive for results and innovation
Strong organizational, management, and supervisory skills
Experience in matrix management organization desirable
Knowledge of Work Order or CMMS operating systems
Advanced computer skills with emphasis on Excel and ability to analyze data
Ability to adapt to a fast-paced and changing environment
Excellent communication, leadership, and interpersonal skills
Candidates must be authorized to work in the United States without sponsorship

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Reasonable accommodations for individuals with disabilities