Global Performance Manager

Jones Lang LaSalle Americas, Inc.

. Own the Business Intelligence and Analytics function, client reporting, account technology, and performance support programs .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $136,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Business Intelligence and Analytics, with a strong focus on data management, predictive modeling, and client relationship management. Proven ability to lead technology-related projects, ensure compliance, and deliver actionable insights through effective data visualization.

Highest-signal resume keywords

Business Intelligence ManagementData VisualizationClient Relationship ManagementProcess ManagementLeadership Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementPredictive ModelingStatistical AnalysisKPI AdministrationSQLMicrosoft Business Intelligence StackMiniTabSASJMPAccess

Soft Skills

Excellent Communication SkillsAnalytical SkillsResults DrivenTeam-BuildingFlexibility

Tools & Technologies

Microsoft OfficeSharePointPowerPivotPowerViewCorrigo

Certifications & Qualifications

Six Sigma Black BeltIFMA Certified Facility Manager

Industry Keywords

Client ReportingPerformance Support ProgramsInformation Security ComplianceGlobal OrganizationsQuality Control Initiatives

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the Business Intelligence and Analytics function, client reporting, account technology, and performance support programs
Translate client business objectives into information management and business intelligence strategies for each service line
Develop data management, interpretation, predictive modelling, and simulation capabilities within the account team
Manage contract KPI and reporting requirements and client expectations
Promote best-practice exchange between JLL, the account, and the industry
Devise and promote creative data visualization
Lead the account and client relationship with JLLT
Support information security compliance for JLL technology, account, and platform implementations
Act as Program Manager for technology-related projects and initiatives
Identify savings, improvement opportunities, and problems requiring innovative solutions
Provide regular reporting and updates to clients and colleagues
Lead performance reviews with clients at functional, leadership, and executive levels
Promote the value and success of delivered work to clients
Conduct strategic planning at service-line and account levels
Design, implement, and manage regional and global KPI and SLA administration programs
Collaborate with suppliers, clients, and JLL colleagues to evolve KPI structures
Manage and coach people and assist with recruiting, attracting, and retaining talent
Interface with senior management, vendors, and JLL staff across a global client real estate organization
Participate in quality-control initiatives and procedures
Own and support JLL internal reporting deliverables and systems such as Nexus
Perform other assigned duties and tasks

Requirements

What you’ll need

4-year degree
5 years relevant work experience
Excellent communication and presentation skills (verbal and written)
Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans
Process Management experience or demonstrated skills
Results driven – the ability to analyze, act, and implement to ensure we achieve desired results
Strong leadership, organizational and execution skills
Client relationship management; credibility with senior executive-level client personnel
Team-building with geographically dispersed stakeholders and collaborators
Flexibility to understand regional, cultural, and contextual differences
Experience of extrapolating and visualizing data to derive actionable intelligence
Experience with Microsoft Business Intelligence stack (Sharepoint, PowerPivot, PowerView)
Advanced user of Microsoft Office (Excel, Word, PowerPoint)
Corrigo experience
Must be authorized to work in the United States without sponsorship
Six Sigma black belt certification a plus
MBA or Masters degree in Statistics, Applied Mathematics or related field advantageous
Experience working with global organizations
Managing processes spanning multiple global regions
MiniTab, Sigma Excel, JMP, Access, SAS and other statistical toolsets, SQL and Query Skills are a plus
IFMA Certified Facility Manager or similar

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay