Guest Services Ambassador

Jones Lang LaSalle Americas, Inc.

. Welcome and greet visitors, employees, and vendors .

Posted 10/30/2026full-timeSeattle • Washington • United StatesJuniorMid-Level💰 $73,008 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and interpersonal skills while managing visitor interactions and administrative support. Proficient in visitor management systems and Microsoft Office applications, with a focus on maintaining a professional workplace environment.

Highest-signal resume keywords

Visitor Management Systems ExperienceMicrosoft Office ProficiencyCustomer Service OrientationStrong Verbal And Written CommunicationAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Reception ManagementAdministrative SupportEvent CoordinationService Request ManagementFacilities Operations Knowledge

Soft Skills

Interpersonal SkillsOrganizational SkillsAbility To Maintain Composure Under PressureProfessional AppearanceCustomer Needs Anticipation

Tools & Technologies

G-SuiteVisitor Management SystemsService Request Channels

Certifications & Qualifications

Security Awareness Training Or Certification

Industry Keywords

Corporate ReceptionHigh-End HospitalityConcierge ServicesCustomer ExperienceWorkplace Services

About the role

Key responsibilities & impact

Welcome and greet visitors, employees, and vendors
Manage visitor registration using appropriate technology systems
Coordinate with security on access control protocols
Notify employees of visitor arrivals and coordinate escort arrangements
Answer, screen, and direct incoming calls
Manage inbound deliveries and coordinate distribution with mail services
Provide information and directions to visitors and employees
Monitor reception and lobby areas for cleanliness and professional appearance
Respond to employee and visitor inquiries and requests
Support emergency response procedures and building evacuations
Maintain reception supplies and marketing materials
Provide administrative support to the workplace team
Document and report workplace issues through service request channels
Serve as the first point of contact and provide professional, personalized service
Support workplace operations and enhance the overall workplace experience

Requirements

What you’ll need

High school diploma or equivalent
2+ years of experience in reception, hospitality, or customer service roles
Professional appearance and excellent interpersonal skills
Strong verbal and written communication abilities
Customer service orientation with ability to anticipate needs
Basic computer skills including proficiency with Microsoft Office applications
Experience with visitor management systems
Ability to maintain composure in high-pressure situations
Attention to detail and excellent organizational skills
G-Suite experience
Must be authorized to work in the United States without sponsorship
Associate's degree preferred
Experience in corporate reception or high-end hospitality environments preferred
Background in concierge services or customer experience roles preferred
Background in technology companies or similar corporate environments preferred
Experience with event or meeting coordination preferred
Knowledge of facilities operations and workplace services preferred
Security awareness training or certification preferred
Experience with service request management systems preferred

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health