MTS Service Delivery Manager

Jones Lang LaSalle Americas, Inc.

. Build and maintain relationships with client facility managers as the trusted operational advisor and primary point of contact .

Posted 9/17/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $133,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operations within multi-location environments, with a strong focus on compliance, quality standards, and safety culture. Proficient in analyzing data to drive performance improvements and effectively communicate with diverse teams and clients.

Highest-signal resume keywords

Bachelor's Degree In Engineering4+ Years Of Field Operations ExperienceTechnical Services Operations KnowledgeProficiency In Microsoft Office SuiteStrong Safety Mindset

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operations ManagementService DeliveryKPI AnalysisCorrective Action PlanningQuality AuditingStaffing AnalysisTechnical Services KnowledgeCompliance ManagementData InterpretationField Readiness Validation

Soft Skills

Excellent Communication SkillsCollaboration SkillsInfluencing SkillsCustomer Service OrientationAnalytical Mindset

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft TeamsOperations Management Systems

Industry Keywords

Facilities ManagementMulti-Location OperationsSafety CultureTechnical ServicesBuilding Systems

About the role

Key responsibilities & impact

Build and maintain relationships with client facility managers as the trusted operational advisor and primary point of contact
Respond to facility manager requests, escalations, and operational questions
Monitor SLA performance, KPIs, fee-at-risk metrics, work orders, quality audits, and safety findings across the region
Develop regional corrective action plans and escalate unresolved issues to the Account Leader
Coordinate with Operations Managers on staffing adjustments, coverage, scheduling, quality improvements, and issue resolution
Analyze staffing levels, hours allocation, and skill mix; plan coverage for client store openings and closings
Capture and communicate facility information affecting staffing and service planning
Own regional quality standards and compliance; establish audit protocols and drive corrective actions
Audit Corrigo skills assignments and ensure technicians are certified and trained for assigned work
Track client-specific training and support skills validation and field readiness
Partner with the Account Leader, Operations Managers, TSSO, Quality & Business Intelligence, and other MTS functions on performance and process improvements

Requirements

What you’ll need

Bachelor's degree in Engineering, Business, Operations Management, Facilities Management, or a related field
4+ years of field operations, service delivery, or account management experience in technical services, facilities management, or related environment
Demonstrated success managing operations within a multi-location or geographically distributed environment
Proven ability to coordinate across teams; strong influencing and collaboration skills
Hands-on understanding of technical services operations—mechanical, electrical, plumbing, HVAC, or building systems—sufficient to credibly lead field teams and engage with clients
Strong safety mindset and demonstrated commitment to safety culture and compliance
Excellent communication skills and customer service orientation; comfortable engaging with facility managers, field teams, and account leadership
Analytical and data-driven; ability to interpret KPI and financial data, identify trends, and develop corrective action plans
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams); comfort with operations management and reporting systems
Ability to work a flexible schedule including on-call support for escalations
Must be authorized to work in the United States without sponsorship

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Remote work arrangement