Operations Coordinator

Jones Lang LaSalle Americas, Inc.

. Draft, distribute, and manage account-wide operational communications .

Posted 11/12/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $41,600 - $50,897 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operational communications, maintaining documentation, and supporting process improvements while ensuring compliance with Master Services Agreements. Proficient in data entry and KPI tracking to enhance operational performance and support training initiatives.

Highest-signal resume keywords

Operational Communication ManagementKPI Tracking and ReportingMaster Services Agreement KnowledgeProcess Improvement RecommendationsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryKPI Dashboard PreparationDocument ManagementProcess DocumentationMicrosoft Office SuiteSharePointTeamsCorrigo

Soft Skills

Attention to DetailExcellent Oral CommunicationExcellent Written CommunicationProfessionalismConfidentiality

Industry Keywords

Operational PerformanceSOPsPlaybooksTraining ComplianceFacilities Management

About the role

Key responsibilities & impact

Draft, distribute, and manage account-wide operational communications
Maintain communication cadence with account stakeholders
Review site/team lead communications for accuracy and alignment with messaging standards
Manage distribution lists and communication channels including email, SharePoint, and Teams
Coordinate communication timing around major account events, transitions, or escalations
Archive key communications for reference and audit purposes
Maintain working knowledge of the account's Master Services Agreement scope, deliverables, and SLAs
Monitor operational performance against MSA commitments and flag gaps
Support MSA review meetings, renewals, amendments, scope changes, and exceptions
Maintain and update documented operations processes and policies
Review processes for efficiency gaps and recommend improvements
Support rollout and communication of new or revised processes and policies
Track and consolidate facilities management KPI data across the account
Prepare KPI dashboards and reports for leadership and client review
Identify trends, performance gaps, and areas of concern based on KPI data
Maintain operational documentation including SOPs, playbooks, and emergency procedures
Organize document storage and version control
Support audits by ensuring documentation is complete, accurate, and accessible
Coordinate training schedules and logistics for account operations staff
Maintain training materials and track training completion and compliance
Support onboarding training for new hires or contingent workers
Support daily activities of engineers using Corrigo and other applications
Run reports, order replacement equipment as needed, and address compliance issues

Requirements

What you’ll need

High School diploma
Minimum of 3 years current data entry experience
Strong customer service skills, internal and external to organization
Knowledge of Microsoft Office Suite, Word, Excel, and PowerPoint
Ability to take responsibility for various projects with attention to detail and prioritize workload to meet critical deadlines
Excellent oral and written communication skills
Professionalism, confidentiality, and discretion
Must have a home office with high speed internet access
Must be authorized to work in the United States without sponsorship

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Remote work arrangement
Home office with high speed internet access required