Operations Coordinator

Jones Lang LaSalle Americas, Inc.

. Support a portfolio of sites and interface with clients, account teams, and service providers to ensure superior facilities-services delivery .

Posted 11/3/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $60,008 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in work order management, client communication, and vendor coordination to ensure efficient facilities-services delivery. Proficient in financial management of work orders and capable of resolving issues with a strong focus on customer service.

Highest-signal resume keywords

Work Order ManagementCustomer ServiceVendor CoordinationFinancial ManagementIssue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CommunicationCollaborationProblem Solving

Industry Keywords

Facilities ServicesProgram AdministrationIncident Ticket ReviewMaintenance Repair CoordinationData Reporting

About the role

Key responsibilities & impact

Support a portfolio of sites and interface with clients, account teams, and service providers to ensure superior facilities-services delivery
Resolve issues and conflicts quickly and efficiently with a high degree of customer service
Provide work order management support, program administration, reporting, and other assigned activities
Receive and coordinate maintenance repair calls, including scheduling, follow-up, quote preparation, problem resolution, and post-service activities
Complete repair service work orders and projects
Manage work-order financial aspects, including vendor invoice processing, quote approval based on contracted rates, and cost coding
Ensure service delivery, work orders, administrative tasks, and special projects are completed timely and satisfactorily
Review incident tickets for timely resolution and proper escalation
Communicate daily with vendors using phone, email, reports, internal, client, and third-party systems
Review and prioritize open work and perform appropriate follow-up
Collaborate with Sourcing, Operations, and Finance teams to communicate customer requirements and resolve challenges
Set up systems, maintain access and usability, provide training, and coordinate projects with clients and service providers
Provide reporting, data, and dispatch updates for assigned business units
Conduct periodic weekly calls for updates, check-ups, and information sharing

Requirements

What you’ll need

Candidates must be authorized to work in the United States without sponsorship
Requires participating in overtime work as needed

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay