Operations Lead – Accounts

Jones Lang LaSalle Americas, Inc.

. Maintain a current and forward-looking view of resource capacity and account demand across the full portfolio, matching onshore and JBS capacity to account requirements .

Posted 11/4/2026full-timeBrisbane • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project and account management with a strong focus on operational efficiency, financial reporting, and compliance within a professional services or construction environment. Proven ability to manage complex, multi-account programmes while fostering collaboration and maintaining high data quality standards.

Highest-signal resume keywords

Project ManagementOperations ManagementFinancial ReportingData DisciplineHSEQ Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOperations ManagementProgramme GovernanceCommercial Data ManagementRisk Management

Soft Skills

Collaborative Operating StyleClient-Focused ApproachAccountability

Tools & Technologies

SalesforceCertiniaSAP

Industry Keywords

Professional ServicesConstruction ManagementCross-Geography CoordinationPMO Delivery Frameworks

About the role

Key responsibilities & impact

Maintain a current and forward-looking view of resource capacity and account demand across the full portfolio, matching onshore and JBS capacity to account requirements
Identify resourcing constraints, shortfalls, or surpluses early and escalate to the Director with a recommended response
Own the operational mechanism by which PMO teams provide commercial data to the national commercial team, including cadence, format, and completeness
Proactively follow up with Account Directors and PMO Leads where commercial data is incomplete, inaccurate, or overdue
Support the Director in preparing hub financial reporting by providing accurate operational data on headcount, utilisation, and resourcing costs
Flag to the Director where operational conditions are likely to affect hub financial outcomes
Oversee compliance with JLL's project delivery framework, HSSE requirements, and governance standards across all accounts in the portfolio
Conduct and coordinate Account/Project reviews, health checks, and audits across named accounts
Maintain portfolio-level registers of project risk, commercial exposure, and compliance status
Manage day-to-day utilisation of JBS resources allocated to the hub, monitoring output quality and identifying opportunities to increase utilisation
Act as the primary operational interface with Northern and Southern Hub Ops Leads for accounts with cross-geography delivery, escalating unresolvable conflicts to the Accounts Hub Director
Foster a culture that is commercially rigorous, client-focused, and people-positive, holding direct reports accountable through clear expectations and honest feedback
Support the identification, development, and retention of talent, including building succession depth
Build and maintain relationships with national leaders across other JLL business lines to facilitate cross-referral and joint client engagement

Requirements

What you’ll need

Minimum 10 years of experience in project/construction management, operations, programme governance, or account management in a professional services or construction environment
Experience managing or governing complex, multi-state or multi-account programmes; cross-geography coordination is central to this role
Commercially literate, understands P&L drivers, margin management, and the link between PMO data quality and financial outcomes
Strong data discipline, able to own the commercial data flow between PMO teams and the national commercial function
Experience with JBS or offshore blended delivery teams is strongly preferred
Proficiency in Salesforce, Certinia, SAP, or equivalent systems used in account delivery environments
Collaborative and enabling operating style
HSEQ governance experience and familiarity with PMO delivery frameworks

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities