Operations Lead

Jones Lang LaSalle Americas, Inc.

. Run Build’s operating cadence, including governance forums, monthly operations reviews, reporting calendars and action tracking.

Posted 11/11/2026full-timeUnited StatesSenior💰 $130,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations and program management within construction, real estate, or professional services, with a focus on process improvement, governance, and client satisfaction. Proficient in managing financial performance and utilizing business intelligence tools to drive decision-making.

Highest-signal resume keywords

Operations ManagementProgram ManagementProcess ImprovementFinancial ReportingPeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProcess ImprovementData Quality ManagementProject ClassificationRisk ManagementGovernanceOnboardingClient Account SetupDecision-Ready ReportingAudit Readiness

Soft Skills

Interpersonal SkillsJudgmentDiscretionCollaborationCommunication

Tools & Technologies

Microsoft OfficeSharePointBusiness Intelligence ToolsIngeniousE-Builder

Certifications & Qualifications

PMP

Industry Keywords

ConstructionReal EstateProfessional ServicesGovernance ForumsClient SatisfactionFinancial SystemsMatrix OrganizationService Line DevelopmentProject ControlsHSSE

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Run Build’s operating cadence, including governance forums, monthly operations reviews, reporting calendars and action tracking.
Own the intake path for new Build work, including project classification, routing and setup of clients, projects and users in technology platforms.
Coordinate transitions and hand-offs between Build and variable/dedicated projects.
Maintain Build playbooks, RACIs, templates and delivery plans.
Lead data quality and document control, including folder structures, naming, version control, system-of-record accuracy and audit readiness.
Produce decision-ready reporting on program operations, cost, risk, HSSE and quality.
Manage the Build risk and lessons learned process and update playbooks and templates.
Plan staffing and onboarding with HR and Talent Acquisition.
Drive adoption of Ingenious through training, user feedback, access approvals and license procurement.
Partner with Finance on the Build P&L, headcount and utilization, including dashboards.
Run client satisfaction surveys and follow up on actions.
Identify process gaps and improve account setup speed.
Work with the Build Business Leader, Sourcing, Finance, HSSE, PDS Platform, Technology, HR, Legal and account teams.

Requirements

What you’ll need

Bachelor’s degree from an accredited institution.
8+ years of operations, program management or PMO experience in construction, real estate or professional services, with growing scope and responsibility.
Experience building and running repeatable processes, playbooks and governance across multiple teams or clients.
Strong interpersonal skills, with the ability to work effectively with executive-level internal and external clients, in person and remotely.
Familiarity with JLL’s financial systems and business line reporting, with the ability to brief executives and clients on financial performance clearly and directly.
Proficiency with Microsoft Office, SharePoint and reporting or business intelligence tools.
Sound judgment and discretion with confidential information, and comfort making independent decisions.
Ability to work in a matrixed organization and bring clarity to an offering that’s still taking shape.
Candidates must be authorized to work in the United States without sponsorship.
Preferred: 3+ years of people management experience.
Preferred: Experience standing up a new service line or onboarding new client accounts.
Preferred: Experience with project management platforms such as Ingenious and project controls tools such as e-Builder.
Preferred: Knowledge of design, construction or commercial real estate practices.
Preferred: PMP or an equivalent certification.
Preferred: Advanced proficiency in business intelligence and analytics platforms.

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health