Operations Manager, Governance

Jones Lang LaSalle Americas, Inc.

. Identify, evaluate, and operationalize emerging AI capabilities and enterprise productivity tools to automate governance workflows and accelerate decision-making .

Posted 11/12/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $126,600 - $166,360 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in automating governance workflows and decision-making processes through the application of AI capabilities and digital tools. Proficient in managing complex programs, data synthesis, and creating executive-level presentations to drive operational excellence.

Highest-signal resume keywords

Business Operations ManagementGovernance Framework DevelopmentData Synthesis and Dashboard DesignAgile Project ManagementGenerative AI Workflows

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementData Pipeline DevelopmentOperational Performance AnalysisMVP DeploymentVariance Analysis

Soft Skills

Exceptional Written CommunicationVerbal Presentation SkillsProactive Risk ManagementAdaptabilityCollaboration

Tools & Technologies

Google WorkspaceGoogle AppSheetAppScriptSmartsheetsCorrigo CMMS

Industry Keywords

Integrated Facilities ManagementCorporate Real EstateClient-Facing Account ManagementStrategic Vendor GovernanceChange Management

About the role

Key responsibilities & impact

Identify, evaluate, and operationalize emerging AI capabilities and enterprise productivity tools to automate governance workflows and accelerate decision-making
Audit account-level workflows to identify bottlenecks, redundancies, and manual friction points; engineer automated alternatives
Lead the lifecycle of custom governance tools, approval routing portals, and self-service trackers from requirements gathering through prototyping, UAT, and deployment
Establish automated validation checks, schema standardization, and data pipelines connecting operational systems to support executive reporting
Pilot and refine governance workflows and digital tooling in the Bay Area before scaling them across the AMER region
Author and maintain SOPs, governance charters, operational playbooks, and decision matrices
Design change management roadmaps, communication campaigns, and enablement workshops
Collaborate with regional governance leads, facility managers, finance leads, and account directors to harmonize processes
Establish timelines, dependencies, resource requirements, and deliverable SLAs across work streams
Steward the Account Risk Register and develop mitigation strategies
Transform operational performance data into executive value narratives
Create briefing documents, executive dashboards, and presentation decks for senior client and internal leadership reviews

Requirements

What you’ll need

5+ years of progressive experience in Business Operations, Governance, Program Management, or Corporate Real Estate (CRE) / Integrated Facilities Management (IFM) operations
Proven track record of independently managing complex, multi-stakeholder programs within enterprise accounts
Hands-on experience leveraging modern digital tools, generative AI workflows, and low-code/no-code platforms including Google Workspace, Google AppSheet, AppScript, and Smartsheets
Strong systems fluency with ability to quickly learn, configure, and integrate enterprise platforms
Ability to deploy functional MVPs rapidly while architecting long-term operational rigor and governance frameworks
Resilience and adaptability in dynamic, fast-evolving account environments
Exceptional written, verbal, and visual presentation skills with proven executive presence
Demonstrated mastery in value storytelling
Proactivity in setting expectations, aligning cross-functional teams, and transparently flagging risks
Advanced capability in data synthesis, dashboard design, variance analysis, and maintaining data hygiene across disparate systems
Experience transforming historical metrics into predictive operational indicators
Must be authorized to work in the United States without sponsorship
Familiarity with Facilities Management enterprise platforms such as Corrigo CMMS or VFA (preferred)
Background in client-facing account management or strategic vendor governance in high-tech corporate campus environments (preferred)
Experience with agile project management methodologies, sprint planning, and rapid prototyping workflows (preferred)

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Comprehensive benefits package prioritizing mental, physical and emotional health
Opportunities for professional growth and development