Performance Manager

Jones Lang LaSalle Americas, Inc.

. Translate client business objectives into an information management and business intelligence strategy for each service line .

Posted 9/15/2026full-timeDenver • Colorado • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in performance management, data visualization, and business intelligence strategies within the Life Sciences vertical. Proven ability to manage client relationships and implement performance improvement initiatives while ensuring compliance and leveraging technology.

Highest-signal resume keywords

Performance ManagementData VisualizationBusiness IntelligenceClient Relationship ManagementIntegrated Facilities Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementProcess ManagementPerformance Improvement InitiativesBenchmarking MethodologiesContinuous Improvement MethodologiesMicrosoft ExcelMicrosoft WordMicrosoft PowerPointData Insights PresentationFacilities Management

Soft Skills

Influencing StakeholdersCredibility with ExecutivesProblem SolvingTeam CollaborationCommunication

Tools & Technologies

Business Intelligence PlatformsData Visualization ToolsMicrosoft Office 2010 or Later

Industry Keywords

Life SciencesIntegrated Facilities ManagementSoft Services ManagementHard Services ManagementGovernance Processes

About the role

Key responsibilities & impact

Translate client business objectives into an information management and business intelligence strategy for each service line
Contribute to data management and interpretation of data for the account and shared services model
Promote and enable the import and export of best practices to and from JLL
Link the account to emerging practices in the model, industry, and BI/data fields
Devise and promote creative data visualization
Participate in monthly, quarterly, semi-annual, and annual governance meetings
Support development of the shared service model within the Life Sciences vertical
Support enhancement of technology and tools for account and Life Sciences use
Play an appropriate role in information security compliance for JLL technology, account, and platform implementations
Act as Program Manager for technology, BI, data, and performance initiatives at account level
Serve as trusted advisor for performance, business intelligence, and governance processes
Identify savings, improvement opportunities, and problems requiring innovative solutions
Provide regular reporting and updates to clients and colleagues
Participate in a shared service “flow to work” team responding to emerging needs by allocating expert resources
Promote the value and success of the team, vertical, and client work
Work on-site at the client’s location and travel as required
Report directly to the LS Shared Service Performance/BI/Data team with matrixed reporting to one or more accounts

Requirements

What you’ll need

High school diploma or equivalent with work experience
5 years of relevant work experience with demonstrated performance management capabilities
3 years of specific performance management experience in a professional services or facilities management environment
IFM (Integrated Facilities Management) operations experience in either soft services management (cleaning, catering, security) or hard services management (HVAC, electrical, plumbing)
Advanced proficiency in Microsoft Office 2010 or later, particularly Excel, Word, and PowerPoint
Proven process management experience with results-driven approach to analyzing, acting, and implementing solutions
Strong track record of client relationship management with credibility in front of senior executive-level personnel
Bachelor's degree or equivalent work experience (preferred)
Experience developing and implementing performance improvement initiatives in facilities management or related industries (preferred)
Demonstrated ability to influence and persuade stakeholders at multiple organizational levels (preferred)
Background in data visualization tools or business intelligence platforms beyond standard Microsoft Office (preferred)
Familiarity with benchmarking methodologies and industry performance standards (preferred)
Experience managing multiple client accounts or complex service delivery environments simultaneously (preferred)
Knowledge of continuous improvement methodologies such as Lean, Six Sigma, or similar frameworks (preferred)
Track record of presenting complex data insights in accessible formats for diverse audiences (preferred)
Candidates must be authorized to work in the United States without sponsorship
Travel may be required at the request of account leadership

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health
Reasonable accommodations for individuals with disabilities