Product Trainer

Jones Lang LaSalle Americas, Inc.

. Plan and execute JLL Technologies' global customer learning strategy .

Posted 10/23/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in instructional design and training content development, utilizing AI-powered tools for content creation and localization. Proficient in delivering engaging training experiences and collaborating with cross-functional teams to enhance customer learning journeys.

Highest-signal resume keywords

Instructional DesignTraining Content DevelopmentPendo UsageVerbal And Written CommunicationProject And Time Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Content CreationInteractive Guide DevelopmentVideo Editing SoftwareDigital Adoption PlatformsLearning Management SystemsAI Translation ToolsGenerative AI ToolsTechnical AptitudeCustomer TrainingAgile Methodologies

Soft Skills

Excellent Communication SkillsInterpersonal SkillsCollaborationCreativityFlexibility

Tools & Technologies

ArticulateCamtasiaAdobePendoChatGPTClaudeDescriptCorrigo EnterpriseTRIRIGAServiceNow

Industry Keywords

Corporate TrainingCustomer OnboardingSaaSUser AdoptionLearning Strategies

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Plan and execute JLL Technologies' global customer learning strategy
Design, develop, and update training content, including quick reference guides, standard e-learning courses, and interactive walkthroughs
Use AI-powered tools and generative platforms to draft scripts, build assessments, and streamline content creation
Build and maintain localized in-app guidance and contextual help using tools such as Pendo
Deliver live virtual instructor-led training and standard onboarding courses for internal employees, partners, and global customers
Collaborate with LMS administrators to publish customer training materials and track enrollment data
Partner with Product and Customer Success teams to identify training gaps and align content with upcoming feature releases
Conduct post-training customer surveys, monitor NPS, and review feedback with leadership to improve course quality
Support personalized, role-based learning journeys for customer onboarding
Use AI translation tools to adapt and publish training assets in multiple languages as needed
Collaborate with instructional designers, product experts, and customer success teams to scale learning experiences across JLLT product suites

Requirements

What you’ll need

Bachelor’s degree in education, business, human resources, information technology, or a related field; or equivalent practical experience as a trainer or corporate specialist
Experience creating training content, instructional manuals, and interactive guides in a professional corporate environment
Proficiency with instructional design and video editing software such as Articulate, Camtasia, Adobe, or equivalent tools
Experience utilizing digital adoption platforms or in-app support tools, specifically Pendo or similar guidance software
Excellent verbal and written communication skills with confidence to speak publicly and facilitate live group training
Strong project and time management skills, with ability to manage multiple deliverables and meet strict publication schedules
Familiarity with modern cloud-based Learning Management Systems (LMS) to manage course catalogs and student transcripts
Solid technical aptitude and basic understanding of business software systems or cloud-based applications
Strong interpersonal skills and ability to collaborate with cross-functional stakeholders across different time zones
Preferred: Experience as a customer trainer or educational specialist within a fast-paced, growth-driven SaaS company
Preferred: Active familiarity with generative AI tools such as ChatGPT, Claude, and Descript
Preferred: Experience with enterprise property management or facilities platforms like Corrigo Enterprise, TRIRIGA, or ServiceNow
Preferred: Familiarity with agile or software development lifecycles
Preferred: Creativity, flexibility, and passion for driving user adoption and customer self-sufficiency

Benefits

Comp & perks

Competitive pay and benefits package
Entrepreneurial and inclusive work environment
Career development and opportunities to realize your full potential
Dedicated total rewards program
Reasonable accommodations for individuals with disabilities