Quality, Risk & Compliance Manager

Jones Lang LaSalle Americas, Inc.

. Implement and maintain the CoE's Quality Management Plan and Quality Implementation Plan in alignment with global QMS standards .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Management Systems (QMS) implementation, risk assessment, and compliance tracking, with a strong focus on non-conformance investigations and corrective action plans (CAPA). Proficient in delivering training and maintaining documentation standards while effectively communicating with stakeholders.

Highest-signal resume keywords

Quality Management Systems (QMS)Risk Assessment MethodologyNon-Conformance InvestigationsCorrective Action Plans (CAPA)Regulatory Compliance Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root-Cause AnalysisRisk Register MaintenanceAudit-Readiness PracticesTechnical Report PreparationData Analysis

Soft Skills

Organizational SkillsEffective Communication

Tools & Technologies

Quality Management SoftwareMicrosoft Office Applications

Industry Keywords

ComplianceRisk ManagementMulti-Site OperationsGlobal OrganizationsJLL Risk and Compliance

About the role

Key responsibilities & impact

Implement and maintain the CoE's Quality Management Plan and Quality Implementation Plan in alignment with global QMS standards
Maintain quality documentation, training matrices, and compliance tracking; provide implementation progress updates
Monitor quality KPIs and escalate gaps or risks
Support vendor qualification activities for external service providers
Support investigation, root-cause documentation, and CAPA tracking for non-conformances, client complaints, and process/delivery failures
Maintain the corrective actions tracker and flag overdue or at-risk CAPAs
Escalate safety-originated CAPAs to the HSSE Lead
Participate in root-cause analysis activities
Maintain documentation standards, including naming conventions, format, taxonomy, version control, and retention
Serve as the CoE Risk SPOC and maintain the risk register
Conduct annual risk assessments and determine risk treatment
Chair risk discussions or present risk agendas in CoE leadership meetings
Escalate emerging risks, incident trends, ethical questions, concerns, and violations
Provide risk training, including annual MSA training and onboarding risk training
Review MSA obligations and conduct gap analysis
Assist in incident management and escalate sensitive or high-severity incidents
Collaborate with JLL Risk and Compliance platform teams on standards, records, reporting, and obligations
Support audit readiness and track regulatory or contractual changes
Participate in QMS implementation check-ins and monthly QRC Community of Practice sessions
Monitor quality processes, share QMS policies and best practices, and help resolve quality/compliance gaps
Keep CoE, Regional QRC, Compliance, and Risk leaders informed of implementation progress, risk exposure, audit status, corrective actions, and compliance posture

Requirements

What you’ll need

5–7 years of experience in risk, quality, or compliance-adjacent roles within multi-site or global organizations
Demonstrated experience supporting non-conformance investigations and CAPA tracking, including root-cause analysis methodology
Experience maintaining risk registers, escalation frameworks, and risk assessment methodology
Working knowledge of regulatory compliance tracking and audit-readiness practices
Familiarity with JLL's global QRC/Quality Representative model and Risk SPOC function; exposure to IFM or account operations is a plus
Strong organizational skills; ability to manage multiple concurrent deliverables and meet deadlines
Effective written and verbal communication skills; ability to deliver quality and risk training sessions and knowledge-share with peers
Bachelor's degree preferred
Working knowledge of Quality Management Software and risk management platforms
Experience with technical report preparation and analysis
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) for report preparation and data analysis
Prior collaboration experience with JLL Compliance or Risk platform teams
Candidates must be authorized to work in the United States without sponsorship

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health