Senior Business Analyst

Jones Lang LaSalle Americas, Inc.

. Act as liaison between customer REFM stakeholders, JLL’s project execution team and the IWMS software vendor .

Posted 11/4/2026full-timeRemote • SingaporeSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing IWMS projects, leading requirements analysis, and mentoring junior Business Analysts. Proficient in stakeholder communication and process improvement within the Facilities, Real Estate, and Asset Management sectors.

Highest-signal resume keywords

IWMS Implementation ExperienceRequirements Analysis and DocumentationProject Management Methodologies (PMI, Six Sigma, Agile, Lean)Leadership and Mentoring of Junior StaffData Querying and Reporting Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements AnalysisProcess DocumentationProject Scope ManagementChange ManagementData QueryingKPI DevelopmentTest Case DesignOperational ProceduresCost/Benefit AnalysisUser Training

Soft Skills

Problem-SolvingAnalytical AbilitiesCommunication SkillsConflict ResolutionConsensus Building

Tools & Technologies

ARCHIBUSTRIRIGAMicrosoft WordMicrosoft ExcelMicrosoft ProjectMicrosoft VisioMicrosoft PowerPointCrystal ReportsBusiness ObjectsAutoCAD

Industry Keywords

Facilities ManagementReal Estate ManagementAsset ManagementChange ManagementProcess ImprovementStakeholder EngagementProject ExecutionEnd-User TrainingData ManagementOperational Best Practices

About the role

Key responsibilities & impact

Act as liaison between customer REFM stakeholders, JLL’s project execution team and the IWMS software vendor
Participate in planning sessions, often acting on behalf of the customer
Guide customers through cost/benefit, timeline, operational and change-management decisions
Manage requirements collection, definition, documentation, mockups and approvals
Create as-is and to-be process documentation, operating procedures, KPIs, reporting objectives and solutions, data-gathering templates and management plans
Drive design and review of test cases and process-change requests
Manage project scope, acceptance, installation and deployment
Identify and follow through on process and functionality improvement initiatives
Train end users on IWMS functionality and processes
Educate clients regarding applicable industry best practices
Run data queries to identify data issues and recommend solutions
Understand customer needs across varying organizational levels
Lead multiple concurrent IWMS projects and workstreams, coordinating teams and vendors for on-time, on-budget delivery
Serve as strategic advisor to client REFM leadership on technology roadmaps and process-improvement priorities
Mentor and upskill junior Business Analysts through coaching, skills-development plans and career support
Assign and monitor junior Business Analyst work allocation and rebalance assignments as priorities shift
Review and validate junior Business Analysts’ deliverables before client submission
Negotiate stakeholder priorities, resolve conflicts and build consensus on scope, requirements and timelines

Requirements

What you’ll need

BS or BA in a related discipline or related experience
7–8 years of experience in a Business Analyst role
Demonstrated leadership of project teams and mentoring of junior staff
5+ years’ experience leading requirements analysis, documentation and management across multiple concurrent projects
Experience leading project teams adhering to formal PM processes (PMI, Six Sigma, Agile, Lean, etc.)
Strong problem-solving and analytical abilities
Ability to communicate complex ideas simply to non-technical users
Implementation and deployment experience with ARCHIBUS or a similar IWMS application
Working knowledge of Microsoft Word, Excel, Project, Visio and PowerPoint
Experience leading group presentations, including end-user training classes
Preferred: ability to manage projects and execute project-specific deliverables
Preferred: working knowledge of ARCHIBUS, TRIRIGA or other IWMS software
Preferred: conceptual to working knowledge of AutoCAD and document management
Preferred: conceptual to working knowledge of Facilities, Real Estate and Asset Management industry and practices
Preferred: conceptual to working knowledge of Crystal Reports, Business Objects or similar reporting software

Benefits

Comp & perks

Remote work arrangement
Mentoring and structured skills development support
Career growth support
Equal opportunity employment
Reasonable accommodations for individuals with disabilities