Senior Product Trainer

Jones Lang LaSalle Americas, Inc.

. Act as matrix manager coordinating a dedicated team of trainers .

Posted 10/23/2026full-timeRemote • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and delivering customized training programs while effectively managing a team of trainers. Proficient in leveraging modern learning platforms and instructional design technologies to enhance customer education initiatives.

Highest-signal resume keywords

Training LeadershipInstructional DesignProject ManagementModern Learning PlatformsPublic Speaking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Instructional DesignTraining DevelopmentProject ManagementSoftware Product TrainingCustomer Certification ProgramsData Integration ModelsContent Creation EfficiencyPerformance MonitoringMulti-Touchpoint Learning JourneysAI-Powered Workflows

Soft Skills

CollaborationInterpersonal SkillsCommunication SkillsMentoringEngagement

Tools & Technologies

Skilljar LMSPendoArticulateAdobeClip ChampDescriptAI ToolsChatGPTClaudeDigital Guidance Tools

Industry Keywords

Corporate TrainingSoftware-as-a-Service (SaaS)Global Tech CenterCustomer Health OutcomesAccelerate 2030

About the role

Key responsibilities & impact

Act as matrix manager coordinating a dedicated team of trainers
Plan, execute, and scale JLLT’s global customer education initiatives
Mentor senior trainers in the India Tech Center, overseeing scheduling, workloads, and performance
Create, customize, and deliver standard and customized product training programs for customers and internal resources
Collaborate with the Head of Global Learning Services to align team initiatives and individual outputs with the Accelerate 2030 strategic roadmap
Oversee AI-powered workflows to reduce content production timelines and improve efficiency
Support implementation and scaling of multi-touchpoint, role-based orchestrated learning journeys for products such as Corrigo
Partner with Product, Customer Success, and other cross-functional teams to align training with product releases and customer health outcomes
Monitor course completion rates, training NPS, and team content creation efficiency
Encourage use of advanced instructional design technologies and innovative ways of working
Review post-training customer feedback and survey results to improve curriculum delivery

Requirements

What you’ll need

Bachelor’s degree in education, business, human resources, information technology, or a related field; or equivalent professional training experience
Proven experience in a training leadership or manager role, specifically guiding instructional designers or corporate trainers
Demonstrated success designing, developing, and facilitating standard and highly customized software product training as an individual contributor
Deep experience with modern learning platforms, such as Skilljar LMS, and digital guidance tools like Pendo
Proficiency in instructional software and video editing tools, such as Articulate, Adobe, Clip Champ, or Descript
Strong project management capabilities, including managing multiple timelines, budgets, and scheduling
Excellent verbal and written communication skills
Track record of being an engaging public speaker and educator
Experience operating within a fast-paced software-as-a-service (SaaS) or corporate environment
Exceptional interpersonal skills for collaboration with global stakeholders
Preferred: Experience with corporate training systems for enterprise products like Corrigo Enterprise
Preferred: Familiarity with AI tools such as ChatGPT, Claude, and Descript for automated content generation and translation workflows
Preferred: Experience designing or managing multi-tier customer certification programs
Preferred: Knowledge of data integration models mapping learning metrics to customer health and revenue systems
Preferred: Prior experience within a global tech center or collaborating with cross-border international teams

Benefits

Comp & perks

Remote work arrangement
40 scheduled hours per week
Career growth and meaningful career opportunities
Inclusive and collaborative work environment
Reasonable accommodations for individuals with disabilities