Senior Technical Writer, Data Centers

Jones Lang LaSalle Americas, Inc.

. Create and maintain technical documentation for data center operations, including SOPs, MOPs, EOPs, SOOs, user manuals, and troubleshooting guides .

Posted 11/3/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical writing and documentation for data center operations, including the creation of SOPs, MOPs, and user manuals. Proficient in collaborating with technical teams to translate complex concepts into clear documentation while adhering to industry standards and best practices.

Highest-signal resume keywords

Technical WritingData Center OperationsDocumentation ManagementCollaboration with Subject Matter ExpertsProficiency in Technical Writing Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingDocumentation CreationEditing and ProofreadingVersion Control ManagementProcess Flow DevelopmentDiagram CreationUnderstanding of Data Center InfrastructureRegulatory Compliance KnowledgeTraining Material DevelopmentTechnical Concept Communication

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to DetailCollaboration Skills

Tools & Technologies

Technical Writing SoftwareDiagramming ToolsDocumentation Repositories

Certifications & Qualifications

Technical Certifications Related to ITData Center CertificationsMaintenance Management Certifications

Industry Keywords

SOPsMOPsEOPsSOOsITILISO 27001DCIMEnterprise Data CentersColocation Data CentersHyperscale Data Centers

About the role

Key responsibilities & impact

Create and maintain technical documentation for data center operations, including SOPs, MOPs, EOPs, SOOs, user manuals, and troubleshooting guides
Collaborate with subject matter experts to gather information and translate complex technical concepts into clear, concise, user-friendly documentation
Develop and update diagrams, process flows, and other visual aids
Ensure documentation adheres to company standards, industry best practices, and regulatory requirements
Review and edit existing documentation for accuracy, clarity, and consistency
Manage documentation version control and maintain a centralized repository for technical documents
Participate in data center projects documenting new installations, upgrades, and process improvements
Aid in creating training materials for data center staff and end-users
Stay current with industry trends and emerging technologies in data center operations

Requirements

What you’ll need

Bachelor's degree in Technical Writing, English, Engineering Technology, Information Technology, or a related field, or 4 years of technical experience or experience in a technical military occupational specialty, such as the Navy’s nuclear program
6-8 years of experience in operations of critical environments, preferably in enterprise, colocation, or hyperscale data centers; or in technical writing in IT or data center environments, with a preference on operational experience
Technical certifications related to IT, data centers, or maintenance management are a plus
Strong understanding of data center operations, infrastructure, and technologies
Excellent writing, editing, and proofreading skills with a keen eye for detail
Proficiency in technical writing tools and software
Ability to understand and communicate complex technical concepts to various audiences
Strong interpersonal and communication skills for effective collaboration with technical teams
Familiarity with industry standards and best practices (e.g., ITIL, ISO 27001, DCIM)
Candidates must be authorized to work in the United States without sponsorship; this position does not provide visa sponsorship

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Remote work arrangement